Version 2.1 (May 2016)
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voltage is unstable, for example, if the voltage is too high or too low, do not use the
HA35. Wait until the voltage recovers, and then use the HA35.
c. Check that the HA35 is securely connected to the socket using its power adapter.
If the
Power
indicator is still off, contact an authorized maintenance center.
2.
After powering on the HA35, wait for about 3 minutes. Then check whether the DSL
indicator turns steadily on.
a. Check that the telephone line is correctly and securely connected, especially the
connection between the telephone line and the splitter.
b. Check that the HA35 and telephone line are located far from any electric appliances
that generate strong magnetic or electric fields. Replace the telephone line when
necessary.
If the
DSL
indicator is still off, contact your network service provider.
3.
Check whether the LAN indicator is on. If the LAN indicator is off, perform further
checks as follows:
a. Check that the network adapter on your computer is enabled.
b. Check that the network cable between the HA35 and the computer is securely
connected. Remove and then insert the network cable or replace the network cable
when necessary.
If the
LAN
indicator is still off, contact an authorized maintenance center.
4.
Check that the driver for the network adapter is correctly installed. The following
example uses a computer running the Windows XP operating system to check whether
the driver for the network adapter is installed:
a. Right-click
My Computer
, and choose
Manage
from the displayed shortcut menu.
b. In the
Computer Management
window, click
Device Manager
.
c. In the right pane of the
Computer Management
window, click
Network adapters
.
If no network adapter is found or if a question mark (?) or an exclamation mark (!) is
displayed next to the network adapter icon, the driver for the network adapter is not
correctly installed. Re-install the driver.
5.
Check that PPP dial-up software is installed and parameters are set correctly. For
details about parameter settings, see the user guide for the PPP dial-up software.
6.
Check that you have entered the correct user name and password required by the PPP
dial-up software. The user name and password are provided by your network service
provider.
7.
Check that you can use the PPP dial-up software to set up dial-up connection. If the
dial-up connection fails, perform further checks as follows:
a. Close the PPP dial-up software, and power off the HA35. After 5 minutes, power on
the HA35, and use the PPP dial-up software to dial again.
b. Restore the HA35 to its default settings.
If the problem persists, contact your network service provider.