Huawei MediaPad T1 7.0, Faqs

Page 1: ...HUAWEI MediaPad T1 7 0 FAQs Issue Date HUAWEI TECHNOLOGIES CO LTD ...

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Page 3: ...er All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to chan...

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Page 5: ...which the charging icon will not appear but the indicator will turn red Charge your HUAWEI MediaPad for a few minutes and check again 1 2 How do I save battery power Enable power saving mode Not all models support this function On the home screen touch Settings Power saving and select a power saving mode When your HUAWEI MediaPad is not in use press the power button to turn off the screen Set the ...

Page 6: ...ht Huawei Technologies Co Ltd Issue Lower the screen brightness On the home screen touch Settings Display Brightness and drag the slider to lower the screen brightness Use the headset when you are in a call or listening to music Turn off Bluetooth when you do not need it ...

Page 7: ...1 Battery and charger Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 1 3 Turn off Wi Fi when you do not need it ...

Page 8: ...1 Battery and charger 1 4 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue Turn off GPS when you do not need it ...

Page 9: ... and do not use your HUAWEI MediaPad while charging it 1 4 What can I do if I can t charge my HUAWEI MediaPad s battery properly If your HUAWEI MediaPad s battery power is depleted charge your HUAWEI MediaPad for five minutes and check again Use the charge that comes with your HUAWEI MediaPad If the problem persists reinsert the USB cable replace the power socket or restart your HUAWEI MediaPad Yo...

Page 10: ...high or low the charging will stop When you are charging your HUAWEI MediaPad do not perform power intensive operations such as play games watch videos or surf the Internet Otherwise the charging time will be increased and the battery power may even be reduced If the problem persists contact an authorized Huawei service center or take your HUAWEI MediaPad and purchase invoice to an authorized Huaw...

Page 11: ...uawei Technologies Co Ltd 2 1 2 Screen and display 2 1 How do I take a screenshot To take a screenshot use either of the following methods Simultaneously press the power and volume down buttons Flick down from the status bar to open the notification panel and touch Screenshot ...

Page 12: ... The actual screens may vary 2 2 How do I enable or disable auto rotate screen Use either of the following methods Flick down from the status bar to open the notification panel Then touch Auto rotate screen to enable or disable auto rotate screen On the home screen touch Settings Display and touch or toggle the Auto rotate screen switch to enable or disable auto rotate screen ...

Page 13: ... it for a long time Try the following Restart your HUAWEI MediaPad Press and hold the power button until a dialog box is displayed Then touch Restart Restore your HUAWEI MediaPad to its factory settings On the home screen touch Settings Backup reset and follow the onscreen instructions Update your HUAWEI MediaPad On the home screen touch Settings Updater and follow the onscreen instructions If the...

Page 14: ...awei Technologies Co Ltd Issue 2 4 How do I set a screen lock On the home screen touch Settings Security Screen lock choose an unlock pattern and follow the onscreen instructions to set the required settings The figures are for your reference only The actual screens may vary ...

Page 15: ... SD card DCIM Camera If the preferred save location is set to the internal storage you can view your photos and videos under Files Local Internal storage DCIM Camera 3 2 Can I disable the shutter sound No The shutter sound helps prevent unauthorized use of the camera such as in cases where No permission from the related person has been obtained Photo shooting is not allowed Photo shooting may invo...

Page 16: ...ing screen The figures are for your reference only The actual screens may vary 3 4 Is there a time limit for video recording No The length of a recording is only limited by the available storage space and remaining battery power on your HUAWEI MediaPad 3 5 Why can t I open an image audio clip or video Possible causes are as follows Your HUAWEI MediaPad does not support the file format Supported im...

Page 17: ...e to a charger and try again Your HUAWEI MediaPad is running out of storage space To check the available storage space on the home screen touch Settings Storage In rare instances an unknown error may have occurred Restart the applications in question or your HUAWEI MediaPad The figures are for your reference only The actual screens may vary 3 6 How do I view the lyrics of a song when the song is p...

Page 18: ... Why is the online video player unexpectedly terminated when I m watching online videos Possible causes are as follows Your network connection is not working properly Make sure you have Internet access or restart your HUAWEI MediaPad The online video player is incompatible with your HUAWEI MediaPad You can try using another online video player 3 9 How do I search for a video Try either of the foll...

Page 19: ...3 Camera music and video Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 3 5 ...

Page 20: ...en when your HUAWEI MediaPad s screen is turned off 3 11 Why can t my HUAWEI MediaPad play online music or video smoothly Possible causes are as follows Your network connection is not working properly Make sure you have Internet access or restart your HUAWEI MediaPad Your HUAWEI MediaPad is running out of storage space Clear cache or unwanted files to free up some storage space The online music or...

Page 21: ...port text and multimedia messaging however the Wi Fi only version does not 4 2 How do I send messages to multiple recipients 1 On the home screen touch Messaging 2 Use either of the following methods to add multiple recipients Touch the recipient text box to enter the recipient phone numbers Use semicolons to separate the phone numbers Touch to the right of the recipient text box and select the co...

Page 22: ...4 Messaging emailing and texting 4 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 23: ... do I attach files to a multimedia message Is there any restriction on the attachment size When writing a message touch select an attachment type and follow the onscreen instructions to add the attachment If an audio or video file exceeds 300 KB it cannot be attached to a multimedia message If an image is too large it will be automatically compressed before being attached to the message As a resul...

Page 24: ...4 Messaging emailing and texting 4 4 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 25: ...s turned off Turn it on and try again The recipient number is invalid Check that the recipient number is correct and try again The multimedia message size exceeds 300 KB Delete some contents from the message to make sure it is within 300 KB and try again Your account balance is insufficient Top up your account and try again Your HUAWEI MediaPad is running out of available storage space Delete some...

Page 26: ... emailing and texting 4 6 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue Deleting one conversation On the messaging screen touch and hold a conversation you want to delete and touch ...

Page 27: ...4 Messaging emailing and texting Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 7 ...

Page 28: ...ing and texting 4 8 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue Deleting one message On the messaging screen open a conversation touch and hold the message you want to delete and touch ...

Page 29: ...4 Messaging emailing and texting Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 9 ...

Page 30: ... if I can t use a newly installed text input method 1 On the home screen touch Settings Language input and select the text input method 2 Touch a text input field to bring up the onscreen keyboard 3 Flick down from the status bar to open the notification panel Then touch Choose input method 4 Select the text input method you installed The figures are for your reference only The actual screens may ...

Page 31: ...creen instructions to set your email account If you have set an email account touch Email Settings and follow the onscreen instructions to add an email account For details about email account settings contact your email service provider The figures are for your reference only The actual screens may vary 4 8 How do I attach attachments to an email Is there any restriction on the attachment size Whe...

Page 32: ...text vCalendar and vCard Image JPEG GIF BMP WBMP PNG and TIFF Audio MP3 WMA FLAC WAV OGG MIDI and 3GP Video MP4 3GP 3G2 RM RMVB TS MOV AVI MKV and FLV 4 10 How often does my email refresh Will I be informed of new emails When setting your email for the first time you will be asked to set how often your email refreshes To view or modify the refresh interval 1 On the home screen touch Email Settings...

Page 33: ...rsions support voice calls however the Wi Fi only version does not 5 2 Does my HUAWEI MediaPad T1 7 0 support video chats Yes You can use third party applications such as Hangouts and Skype for video chats 5 3 How do I assign a photo to a contact You can only assign photos to contacts saved in your phone memory 1 On the home screen touch Contacts 2 Touch a contact then the contact photo area ...

Page 34: ...5 Calls and contacts 5 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 35: ...MediaPad 1 On the home screen touch Settings Accounts Add account 2 Follow the onscreen instructions to add the email account where the contacts are saved to your HUAWEI MediaPad After the account is added the contacts are automatically synchronized to your HUAWEI MediaPad If the contacts are saved in a microSD card capable device use a microSD to import the contacts 1 Insert a microSD card into t...

Page 36: ...Technologies Co Ltd Issue If the contacts are saved in a Bluetooth capable device import the contacts using Bluetooth 1 Turn on Bluetooth on the device 2 On the home screen touch Contacts 3 Touch Import Export 4 Touch Import from another phone and follow the onscreen instructions ...

Page 37: ... using Wi Fi Direct This function is not supported on some models 1 Turn on Wi Fi Direct on the device 2 On the home screen touch Contacts 3 Touch Import Export 4 Touch Import via Wi Fi Direct and follow the onscreen instructions The figures are for your reference only The actual screens may vary 5 5 How do I back up contacts 1 On the home screen touch Contacts 2 Touch Import Export 3 Touch Export...

Page 38: ...5 Calls and contacts 5 6 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue The figures are for your reference only The actual screens may vary ...

Page 39: ...iaPad s mobile data will be used only when no Wi Fi networks are available If is displayed in the status bar your HUAWEI MediaPad is using its Wi Fi connection to access the Internet 6 2 Can I set a static IP address for my HUAWEI MediaPad to connect to a Wi Fi network Yes To set a static IP address 1 On the home screen touch Settings Wi Fi 2 Touch or toggle the Wi Fi switch to to turn on Wi Fi 3 ...

Page 40: ...e only The actual screens may vary 6 3 How do I check the mobile data connection status Flick down from the status bar to open the notification panel and then check whether the data switch is highlighted indicates that mobile data is enabled while indicates that mobile data is disabled You can touch Mobile data to enable or disable mobile data ...

Page 41: ... HUAWEI MediaPad supports mobile data To use your HUAWEI MediaPad s Wi Fi hotspot function turn on your HUAWEI MediaPad s mobile data When other devices access the Internet using your HUAWEI MediaPad s data connection the data usage of your HUAWEI MediaPad will be consumed To use your HUAWEI MediaPad as a Wi Fi hotspot 1 On the home screen touch Settings 2 Under WIRELESS NETWORKS touch More Tether...

Page 42: ...6 Mobile network and Wi Fi 6 4 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue 3 To turn on Wi Fi hotspot touch or toggle the Wi Fi hotspot switch to ...

Page 43: ...6 Mobile network and Wi Fi Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 6 5 ...

Page 44: ...nabled devices can search for and connect to the Wi Fi hotspot provided by your HUAWEI MediaPad The figures are for your reference only The actual screens may vary 6 5 Does my HUAWEI MediaPad support Wi Fi Direct Yes To use Wi Fi Direct 1 On the home screen touch Settings Wi Fi 2 Touch or toggle the Wi Fi switch to to turn on Wi Fi 3 Touch On the other device turn on Wi Fi Direct Your HUAWEI Media...

Page 45: ... Why can t my HUAWEI MediaPad connect to a Wi Fi network Make sure your HUAWEI MediaPad is in a place with good reception and you have entered the correct casings for the password If you are connecting to the Wi Fi network through a router make sure the router is functioning properly 6 7 Why does the Wi Fi connection sometimes become unavailable when I am sending files through Bluetooth The Blueto...

Page 46: ...i Fi networks available 6 9 What can I do if I can t find any available Wi Fi networks after Wi Fi is turned on Try the following Restart the Wi Fi hotspot device such as your wireless router Turn Wi Fi off on your HUAWEI MediaPad and turn it back on Then search for Wi Fi networks again Restart your HUAWEI MediaPad If the problem persists make sure MAC address filtering is disabled on your wireles...

Page 47: ...6 Mobile network and Wi Fi Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 6 9 4 Touch Keep Wi Fi on during sleep and select Always ...

Page 48: ...i Technologies Co Ltd Issue The figures are for your reference only The actual screens may vary 6 11 Does the data connection disconnect after my HUAWEI MediaPad enters sleep mode Yes To keep your data connection always connected 1 On the home screen touch Settings More Mobile network ...

Page 49: ...6 Mobile network and Wi Fi Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 6 11 2 Touch or toggle the Enable always on mobile data switch to ...

Page 50: ...6 Mobile network and Wi Fi 6 12 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 51: ...s mode you can access files saved to your HUAWEI MediaPad s internal storage and microSD card by opening the computer s new disk drive and transfer those files between your HUAWEI MediaPad and computer You can also open media files saved to your HUAWEI MediaPad s internal storage and microSD card using Windows Media Player If the computer runs Windows XP or earlier you must install Windows Media P...

Page 52: ...cable 3 Open the new disk drive on the computer and double click autorun exe to install it If your HUAWEI MediaPad s EMUI version is earlier than 3 0 5 after you connect your HUAWEI MediaPad to the computer using a USB cable touch HiSuite on the screen displayed on your HUAWEI MediaPad for the computer to display the new disk drive 6 16 What can I do if no new disk drive is displayed for my HUAWEI...

Page 53: ... devices Possible causes are as follows Your HUAWEI MediaPad is not set to visible to other Bluetooth devices To set your HUAWEI MediaPad to visible to other Bluetooth devices go to the Bluetooth settings screen and touch or toggle the Visibility switch to The Bluetooth visibility has timed out Go to the Bluetooth settings screen touch Visibility timeout and select a period ...

Page 54: ...ge The Bluetooth working range is 10 meters 6 20 Can I share apk files through Bluetooth Yes In Files touch and hold the apk file you want to share From the displayed File options option menu touch Share Bluetooth 6 21 Why can t I transfer files to another Bluetooth device that I ve already paired with Possible reasons are as follows The other Bluetooth device has not responded to your file transf...

Page 55: ...ary and Confidential Copyright Huawei Technologies Co Ltd 6 17 The other Bluetooth device does not support the format of the file you are trying to send The distance between your HUAWEI MediaPad T1 7 0 and the other Bluetooth device is over 10 meters ...

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Page 57: ... computer and download and install applications from the computer to your HUAWEI MediaPad 7 2 Can I uninstall carrier customized applications or other preinstalled third party applications If yes how Your HUAWEI MediaPad s system applications cannot be uninstalled Whether carrier customized applications can be uninstalled depends on your carrier On the home screen touch and hold an application you...

Page 58: ...7 Applications 7 2 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 59: ...pplications that you no longer use or delete some files from File Manager The application is incompatible with your HUAWEI MediaPad T1 7 0 It is recommended that you download applications from trusted sources such as the Huawei App Center 7 4 Can I open more than one web page in the browser Yes You can open multiple tabs and switch between them 7 5 Does my browser support offline reading Yes The n...

Page 60: ...ffline using the browser On the home screen touch Browser Bookmarks history Saved pages On the home screen touch Browser In the address box enter the URL of the saved page The figures are for your reference only The actual screens may vary 7 6 How do I clear my browser s cache and browsing history On the home screen touch Browser Settings Privacy security and follow the onscreen instructions ...

Page 61: ...d Confidential Copyright Huawei Technologies Co Ltd 7 5 The figures are for your reference only The actual screens may vary 7 7 How do I save an image from a web page Touch and hold the image and choose Save image from the displayed option menu ...

Page 62: ...7 Applications 7 6 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 63: ...he browser home page On the home screen touch Browser Settings General Set homepage then follow the onscreen instructions The figures are for your reference only The actual screens may vary 7 9 How do I close background applications On the Settings screen touch Manage apps Under RUNNING select the application you want to close touch Stop and follow the onscreen instructions to close it ...

Page 64: ...7 Applications 7 8 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue The figures are for your reference only The actual screens may vary ...

Page 65: ... option menu touch SD card or Internal storage The figures are for your reference only The actual screens may vary 8 2 Why is my HUAWEI MediaPad s storage space different than what is advertised The advertised storage space is the internal storage space about 3 5 GB of which is used to store system files The storage space displayed on your HUAWEI MediaPad is the remaining storage space used to sto...

Page 66: ... the storage details The figures are for your reference only The actual screens may vary 8 4 How do I find my downloaded applications Your installed applications downloaded files and temporarily data generated by applications are saved to the default storage location of your HUAWEI MediaPad On the home screen touch Settings Storage Default location You can then view the default storage location fr...

Page 67: ...ve applications installed in the internal storage to a microSD card Yes By default third party applications are installed to your HUAWEI MediaPad s internal storage If your HUAWEI MediaPad has a microSD card inserted and applications can be moved to a microSD card On the Settings screen touch Manage apps select the applications you want to move to the microSD card and touch Move to SD card ...

Page 68: ...8 Storage and file manager 8 4 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue The figures are for your reference only The actual screens may vary ...

Page 69: ...n and update 9 1 Does my HUAWEI MediaPad support online updates If it does how do I perform an online update Yes On the home screen touch Settings Updater Check for updates Your HUAWEI MediaPad will connect to the Huawei server to check for updates If an update is available follow the onscreen instructions to perform an online update ...

Page 70: ...EI MediaPad If you use unauthorized software to update your HUAWEI MediaPad it may fail to be updated or your personal information may be disclosed Use the online update feature or use officially released update package to update your HUAWEI MediaPad Copy the dload folder in the update package to the root directory of your microSD card On the home screen touch Settings Updater Local update Your HU...

Page 71: ...l not erase your data For details see the version description To avoid data loss it is recommended that you back up important data before updating your HUAWEI MediaPad 9 4 Will all data be erased if I restore my HUAWEI MediaPad to its factory settings No Restoring your HUAWEI MediaPad to its factory settings will erase some data such as your accounts custom settings installed applications contacts...

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Page 73: ...ke sure the Wi Fi connection is working properly If you are locating your HUAWEI MediaPad using GPS make sure you are in an open area free from obstructions such as walls 10 2 What can I do if my navigation application cannot find location information If you are using the HUAWEI MediaPad T1 7 0 indoors bring it to the outdoors If you are using the HUAWEI MediaPad T1 7 0 outdoors make sure you are ...

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Page 75: ...ential Copyright Huawei Technologies Co Ltd 11 1 11 System and update 11 1 How do I change the system language On the home screen touch Settings Language input Language and select a language The figures are for your reference only The actual screens may vary ...

Page 76: ...ry 11 3 How do I enter and exit safe mode To enter safe mode use either of the following methods based on your HUAWEI MediaPad When your HUAWEI MediaPad is powered off press and hold the power button until the power on screen is displayed Then press and hold the volume down button until Safe mode is displayed Press and hold the power button from the displayed option menu touch and hold Power off u...

Page 77: ... Close applications not in use On the home screen touch Settings Manage apps RUNNING touch the application you want to close and touch Stop Uninstall unwanted applications to free up your HUAWEI MediaPad s storage space When available storage is insufficient your HUAWEI MediaPad runs slowly On the home screen touch and hold an application you want to uninstall and drag it to ...

Page 78: ...11 System and update 11 4 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd Issue ...

Page 79: ...g the power button for about 20 seconds 11 6 Why do I have to restart my HUAWEI MediaPad after I install or remove the SIM card After you install or remove the SIM card you have to restart your HUAWEI MediaPad for your operation to take effect Your HUAWEI MediaPad can detect the SIM card status and the SIM card will not be damaged However to avoid damaging the SIM card slot do not install or remov...

Page 80: ...s may vary 11 9 How do I calibrate the compass Not all models support the compass Download and install a compass application Then use the application s calibration function to calibrate the compass After calibrated the compass is more accurate 11 10 Does my HUAWEI MediaPad support microSD card hot swapping Yes but to prevent damage to the microSD card or data loss avoid frequently inserting and re...

Page 81: ...the card facing upward Then check that the microSD card is completely inserted 3 Insert and press the SIM card into the card tray with the golden contacts on the card facing upward Then check that the SIM card is completely inserted Your HUAWEI MediaPad T1 7 0 supports standard micro SIM cards The dimensions of a standard micro SIM card are 15 mm x 12 mm x 0 76 mm 0 59 in x 0 47 in x 0 03 in Do no...

Page 82: ...awei Technologies Co Ltd Issue 12 2 How do I find a nearby service center On the home screen touch Hicare Service center Then follow the onscreen instructions Visit http consumer huawei com en support service center index htm and search for a nearby service center ...

Page 83: ...ers Issue Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 12 3 12 3 How do I download the HUAWEI MediaPad s User Guide Visit http consumer huawei com en and search for HUAWEI MediaPad ...