SUN2000-63KTL-JPH0
User Manual
7 Man-Machine Interactions
Issue 04 (2019-06-30)
Copyright © Huawei Technologies Co., Ltd.
101
7.10 Troubleshooting the SUN2000 App
No.
Symptom
Possible Cause
Solution
1
The app fails to be
installed.
The version of the mobile
phone operating system is
earlier than the required
version.
Allow Installation of apps
from unknown sources
is
not selected.
Upgrade the version of the
mobile phone operating system.
Choose
Settings
>
Security
and
select
Allow Installation of
apps from unknown sources
.
2
The message
Program
error. Reboot the
program.
is displayed.
The program is abnormal.
Exit the app and log in again.
3
Communication failed.
1.
When the mobile phone is
more than 5 m away from
the devices, the Bluetooth
module is disconnected.
2.
The USB data cable is
incorrectly connected.
1.
Keep the mobile phone within 5
m away from the devices and
reconnect the Bluetooth module.
2.
Reconnect the USB data cable.
4
The message
Bluetooth
invalid or in use.
is
displayed.
The Bluetooth module is
abnormal.
The Bluetooth module is
used.
Verify that the Bluetooth module
works properly.
Verify that the Bluetooth module
is not used.
5
The message
Bluetooth
is off. Turn on
Bluetooth.
is displayed.
The Bluetooth function is not
enabled.
Enable the Bluetooth function.
6
Data failed to be
obtained during
operations.
1.
The Bluetooth module is
abnormal.
2.
The USB data cable is
incorrectly connected.
1.
Reseat the Bluetooth module.
2.
Reconnect the USB data cable.
7
The SN scanning
function cannot be used.
The app does not have the
permission to use the camera.
Enable the app to use the camera.
8
The label information
cannot be identified
when the SN scanning
function is being used.
The scan position is
incorrect, or the camera is
too far away from the bar
code.
The light is insufficient.
The label is blocked.
Adjust the scan position and
ensure that the camera is 15 cm
away from the label.
Move the label to a place with
sufficient light.
Remove the blockage from the
label.
9
No upgrade package is
available for an
upgrade.
No upgrade package is saved in
the mobile phone.
Save the upgrade package in the
mobile phone.
10
The battery reserve of
the mobile phone is too
low.
N/A
Charge the mobile phone.