Problem
Possible Cause
Solution
If audio is properly delivered
from the monitor during the
audio test, the problem occurs
at the remote site.
l
The microphone at the remote
site has been muted or the chair
site has muted this microphone.
In this case, contact the chair site
to resolve this problem.
l
No sound pickup device, such as
a microphone, is connected to
the audio input port. In this case,
set the audio source again or
connect a sound pickup device
to the corresponding port.
l
The related sound pickup device
is powered off. In this case,
power on the device.
l
The audio cable is connected
insecurely. In this case,
reconnect the audio cable to the
TE30.
While the TE30 is in
use during a
conference, only the
sound from your site
can be delivered
from the monitor and
you cannot hear
other sites.
A loopback test is being
performed at your site.
Stop all local and remote loopback
tests.
12.5 Conference Initiation
lists the troubleshooting methods for problems you may encounter during conference
initiation.
HUAWEI TE30 Videoconferencing Endpoint
User Guide
12 Troubleshooting
Issue 01 (2013-03-27)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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