9
3. What should I do if I encounter any of the following issues during the configuration of the router?
If your phone cannot find the router's Wi-Fi, ensure that the router is connected to a power source. Wait until the router completes
the startup process. Then try searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your broadband account and password. If the problem
persists, your carrier may have bound the MAC address of the old router, resulting in the connection issue with the new router. In this
case, select
RETRIEVE FROM OLD ROUTER
, and follow the onscreen instructions. You can also contact your carrier for assistance.
If the page prompts "Unable to retrieve configuration from old router", ensure that the power supply of the old router, and the
Ethernet cable connecting the WAN port of the old router to the LAN port on the new router are all well connected, then restart the
old router and touch
TRY AGAIN
.
If the problem persists, restore the router to its factory settings and follow the instructions in this guide to reconnect the cables and
re-configure the router.
