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FAQ For HUAWEI Wingle

Safety Level: Open

2015-05-29

HUAWEI Confidential

Page1, Total10

FAQ For HUAWEI Wingle V1.0

Huawei Technologies Co., Ltd.

All Rights Reserved

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Summary of Contents for Wingle

Page 1: ...FAQ For HUAWEI Wingle Safety Level Open 2015 05 29 HUAWEI Confidential Page1 Total10 FAQ For HUAWEI Wingle V1 0 Huawei Technologies Co Ltd All Rights Reserved ...

Page 2: ...FAQ For HUAWEI Wingle Safety Level Open 2015 05 29 HUAWEI Confidential Page2 Total10 Work Scene of Wingle ...

Page 3: ... can be connected to a Wingle at the same time though Wi Fi 6 9 How far can Wi Fi signal of Wingle cover 7 10 What kind of charger and Mobile Power can Wingle use 7 11 Wi Fi signal cannot be found what should I do 7 12 When connecting Wi Fi Wi Fi password prompt error 7 13 The device can connect the Wi Fi but can not connect the network what should I do 8 14 How to view the data card hardware and ...

Page 4: ...o PC how should I do Probable Cause May be the Wingle s issue May be the USB of PC s issue Method Step1 Change USB interface to try If it works well the original USB is damaged Step2 Change PC to try If it works well the USB interface of original PC is damaged Step3 IF Wingle cannot work on any PC or adaptor then contact agent of HUAWEI 3 Wingle is recognized as Unknown device when connect it to P...

Page 5: ... PC then please contact local agent of HUAWEI 5 PC prompts Drivers install failed after connect it to PC How should I do Probable Cause Drivers of USB interface may be damaged Drivers of Wingle may be damaged Method Step1 exchange to other computers if it is not working as well please contact local service agent if works well Please follow the steps two Step2 try to copy usbstor inf from the same ...

Page 6: ...ice agent for repair Note If you still have the same problem on a cleaning computer system Please Feedback on your computer model system version number to Huawei Customer Service 7 During the use of my data card my PC s screen turns blue what should I do Probable Cause Third party software or System files conflict with data card Method Step1 Record information displayed on a blue screen search for...

Page 7: ...en WLAN basic settings you can see your device corresponding SSID If the SSID exists in the PC connection area if the SSID is in the results please click to login Step2 if the SSID is not in the results View WLAN basic settings Check the status SSID closed open it Step3 If you still can not search WIFI signal try 5 to 10 seconds long press RESET button to restore factory settings restore factory s...

Page 8: ...it is still not available you can contact your local service agent 14 How to view the data card hardware and software versions Logging in WEB UI click the system menu Device Information you can see the following information serial number IMEI hardware version sub bit version client software version 15 When there is no signal or no service How to deal with it Probable Cause maybe the SIM card has e...

Page 9: ...erminals which support 3G 4G to confirm whether have 3G signal 4G signal If there is no signal contact your network operator Step3 When replacing other terminal using normal go to the local data card data card service point detection function 17 Signal display properly the network suddenly interrupted How to deal with Probable Cause A long time have not Data services SIM card balance may be insuff...

Page 10: ...to the network properly please contact your network operator STEP2 Replace IE access and access to different URLs to try STEP3 If the above is not resolved go to the local data card data card service point detection function 19 What is the APN How to set APN APN refers to a network access technology The APN Access Point Name Chinese name is called an access point is a configured parameter when you...

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