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Camera
When I try to view
the Camera, I get a
prompt for Camera
firmware upgrade.
What should I do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
General
Which platforms
are supported
for accessing my
Camera?
Minimum requirement:
Android™ 8.0
iPhone®/iPad® iOS version 12.0
General
I do not hear any
sound when I am
accessing a remote
Camera.
You can tap on the speaker icon
in the video stream screen to hear
audio. By default the audio is not
ON when you are accessing a
remote Camera.
General
What is the meaning
of “Local Camera”
and “Remote
Camera”?
When you are accessing your
Camera from the same wireless
network (Home) in which it is
configured, it is a Local Camera.
When you are accessing your
Camera away from your home it
is a Remote Camera. You may be
using 3G, 4G or 4G LTE or a Wi-Fi®
connection outside of your home.