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Troubleshooting
English
I can feel my baby is moving however the device is not able to read
the heartbeat?
• Your baby is quite active and moves often. It is not unusual for your
baby to move into a position where the heartbeat cannot be heard,
especially during the earlier months of your pregnancy. If your baby
moves while you are listening, simply change the position of the
Roo or try again later. If your baby is particularly active, the kicking
sounds may make it diffi cult to hear the drumming of the tiny
heartbeat.
• Your weight before and during pregnancy may affect how early
the system can detect your baby’s heartbeat. A slender mother
will generally hear the baby’s heartbeat earlier in her pregnancy.
This is a passive listening device and, therefore, it has no means of
penetrating your body’s insulating layer of fat. Mothers with a larger
percentage of fat may have to wait a few more weeks until the
baby’s heartbeat becomes strong enough to be heard.
How long does the Roo battery last and how can I charge it?
The battery usually lasts for 5 days and charging is easy. Simply plug
the USB charging cord into the Roo; a full charge usually takes 10
hours.
What else can I use the app for?
With the “Hubble Connected” app, you can access a free Prenatal
Tracker to conveniently log and keep track of different activities such
as water intake, kicks, a bump tracker and weight tracker. There’s also
a section in the app with pregnancy tips from leading organizations
and answers to frequently asked questions.
I still have a question about my Roo, where can I get help?
Please contact our customer support team at:
E-mail: support@Rooprenatal.com.
On the Web: www.Rooprenatal.com.
