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Help
Connectivity
Issues
I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again
later.
1. Please try again in a few
minutes.This could be because
of any issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your WIFI Router.
Viewing
Camera
When I am in “remote
mode”, the video
stops after 5 minutes.
How do I view for
longer?
When you are accessing your
Camera via a network different
from your home network (over the
internet) your video times out after
5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your
webbrowser, then you can press on
the
Reload
button to start viewing
your Camera video stream again.
Features
The sound alert
setting threshold is
not right.
You can Adjust Sound Sensitivity to
trigger notifications under Camera
Setting menu.
Setting Up
While I am adding a
new Camera to my
account, I am not able
to find any Cameras
to add.
If you are trying to add a Camera
which has previously been added
into your account or another
account, you will first have to reset
the Camera. This can be done by
following the re-setting procedure
stated in section 6 of this guide.
Switch the parent unit off before
connecting the camera to Wi-Fi®.
