4.
Make sure the satellite modem is powered up. The Power and LAN LEDs should be
continuously lit—except that the LAN LED may blink if there is LAN activity.
5.
If the LEDs are off, make sure the DC power cord adapter is securely connected to the satellite
modem.
6.
Make sure the Ethernet cable is securely connected to the satellite modem and your
computer.
7.
If you still cannot access the System Control Center, contact your service provider for
assistance.
Testing connectivity to the satellite
If you have problems connecting to the Internet, you can use the Connectivity Test page to test
connectivity between the modem and the satellite. This connectivity test sends test messages on
a loop from the modem to the satellite and back to the modem, as shown in
Figure 27: Satellite
loopback connectivity test
on page 45 . If the test succeeds, it verifies that the modem can connect
to the satellite. If you can access the satellite, there is no problem with your physical site
connectivity between the modem (inside) and the radio assembly and antenna (outside).
Figure 27: Satellite loopback connectivity test
1.
To conduct this test from any System Control Center page, click
Connectivity Test
in the
left panel.
The initial Terminal Connectivity Test page appears.
45
HN9000 Satellite Modem User Guide
1037577-0001 Revision F
Chapter 4
Troubleshooting
