Contact information
If you experience problems with your Hughes satellite modem, first try the solutions offered in
Troubleshooting
on page 43. If you need assistance, use the contact information listed here.
If you need operational, warranty, or repair support, your contact information will vary depending
on where you purchased your satellite modem. You may be supported by Hughes Customer
Care or another service provider.
For modems purchased from a retail channel or Hughes sales agent
If you purchased this product through a retail channel or Hughes sales agent, you have several
support options. Please try these options
in the order listed
until you find the help you need.
Begin at the HughesNet Customer Care page:
1.
Open a web browser on a computer connected to the satellite modem.
2.
Enter the web address
www.myhughesnet.com
.
3.
Click the
HughesNet Customer Care
link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available on this page:
1.
Search our Knowledge Base.
a.
In the Self help section, click
Knowledge Base Search
.
b.
Follow the on-screen instructions to find the information you need.
2.
Email a Customer Care representative.
a.
In the Contact Hughes section, click
.
b.
Complete the email form.
c.
Click
Email Us!
.
3.
Chat with a Customer Care representative.
a.
In the Contact Hughes section, click Chat.
b.
Complete the chat form.
c.
Click
Chat with Us!
4.
Call a Customer Care representative.
If none of the previous options helped you, call Hughes Customer
Care at 1 (866) 347-3292.
For modems purchased from a value-added reseller
If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR
for technical support according to the procedure supplied by them. They are trained to help you
with any technical problem.
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HN9000 Satellite Modem User Guide
1037577-0001 Revision F
