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Contents
Chapter 1: DW6000 installation and
components . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Contact information. . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . 1
DW6000 components . . . . . . . . . . . . . . . . . . . . . . . 2
Relocating the DW6000 . . . . . . . . . . . . . . . . . . . 2
Preventative maintenance . . . . . . . . . . . . . . . . . . 2
Operating considerations. . . . . . . . . . . . . . . . . . . 3
Professional installation or service requirement . . . 4
Grounding requirement . . . . . . . . . . . . . . . . . . . . . . 4
How the DW6000 works. . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: The DIRECWAY System Control
Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to access the System Control Center . . . . . . . 8
Another way to access the Control Center . . . . . 8
The Home screen. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System indicators . . . . . . . . . . . . . . . . . . . . . . . . 8
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Reception Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transmission Info . . . . . . . . . . . . . . . . . . . . . . . . . 12
System Information . . . . . . . . . . . . . . . . . . . . . . . . 13
The Connectivity Test Link. . . . . . . . . . . . . . . . . . 14
The Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 3: DW6000 LEDs Operation. . . . 15
The DW6000 LEDs. . . . . . . . . . . . . . . . . . . . . . . . 15
Fatal Error Indication . . . . . . . . . . . . . . . . . . . . . . 15
Weather and Signal Strength. . . . . . . . . . . . . . . . . 15
DW6000 LED operation . . . . . . . . . . . . . . . . . . . . 16
Normal operation. . . . . . . . . . . . . . . . . . . . . . . . 16
Ethernet port LED operation . . . . . . . . . . . . . . . 16
Chapter 4: Configuring E-mail . . . . . . . . . 19
Configuring DIRECWAY e-mail . . . . . . . . . . . . . 19
Outlook Express . . . . . . . . . . . . . . . . . . . . . . . . 19
Microsoft Outlook 2000 . . . . . . . . . . . . . . . . . . 22
Microsoft Outlook 2002 . . . . . . . . . . . . . . . . . . 22
Eudora . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 5: DW6000 Troubleshooting. . . . 25
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cannot surf but can access Control Center . . . . . . 26
Check that the unit is commissioned . . . . . . . . 26
Check receive signal . . . . . . . . . . . . . . . . . . . . . 27
Check transmit signal . . . . . . . . . . . . . . . . . . . . 27
Check that TCP acceleration is operational . . . 28
Check Network Operations Center (NOC) connectiv-
ity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Internet Connectivity . . . . . . . . . . . . . . . . . . . . 31
Check for virus and firewall issues . . . . . . . . . . 31
Cannot access the Control Center . . . . . . . . . . . . . 32
The DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . 32
Fatal error indication. . . . . . . . . . . . . . . . . . . . . 32
All LEDs off . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Check the Power LED . . . . . . . . . . . . . . . . . . . 33
Check the LAN LED . . . . . . . . . . . . . . . . . . . . 33
LAN LED is lit . . . . . . . . . . . . . . . . . . . . . . . . . 34
If LAN LED stays lit. . . . . . . . . . . . . . . . . . . 34
If LAN LED goes dark . . . . . . . . . . . . . . . . . 34
Device other than computer connected to DW600035
Problem: Receive LED not on . . . . . . . . . . . . . 35
Problem: System LED not lit . . . . . . . . . . . . . . 36
Problem: Power LED not on. . . . . . . . . . . . . . . 36
Problem: Power LED blinking . . . . . . . . . . . . . 36
The pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 6: Frequently asked questions . . .39
Appendix A: Typical operating
system settings. . . . . . . . . . . . . . . . . . . . . . . .43
Configuring Windows for a DW6000 with a static IP
address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Windows 98SEor ME . . . . . . . . . . . . . . . . . . . . 44
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 46
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring Windows when DHCP is enabled . . 50
Windows 98SE and ME . . . . . . . . . . . . . . . . . . 50
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 52
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuring a MacIntosh for a DW6000 with a static IP
address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuring a MacIntosh when DHCP is enabled 57
Appendix B: Home Networking . . . . . . . . .59
Basic wireless considerations . . . . . . . . . . . . . . 60
Basic Ethernet considerations . . . . . . . . . . . . . . 61
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Summary of Contents for Direcway DW6000
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