I Have a Technical Problem.......................................................................................................26
Support Library..........................................................................................................................27
Helpful Tools..............................................................................................................................27
Chapter 4: LEDs............................................................................................29
Front panel LEDs...................................................................................................................................30
LAN port LEDs......................................................................................................................................31
Chapter 5: Troubleshooting..........................................................................33
Cannot Access the System Control Center.............................................................................................34
Testing connectivity to the satellite........................................................................................................34
Hot cable connector................................................................................................................................36
Checking for viruses and firewall issues................................................................................................36
Chapter 6: Computer settings.......................................................................37
Understanding the modem address and computer address ....................................................................38
If you don't know the modem’s public IP address….................................................................39
Configuring a computer to use DHCP...................................................................................................39
Configuring Windows Vista to use DHCP.................................................................................40
Configuring Windows XP to use DHCP....................................................................................42
Configuring Windows 2000 to use DHCP.................................................................................44
Configuring a Mac computer to use DHCP...............................................................................45
Configuring a computer for a public IP address.....................................................................................47
Configuring Windows Vista – Public IP address.......................................................................47
Configuring Windows XP – Public IP address..........................................................................49
Configuring Windows 2000 – Public IP address.......................................................................51
Configuring a Macintosh – Public IP address............................................................................53
Configuring proxy settings.....................................................................................................................55
Configuring Internet Explorer to not use a proxy server............................................................55
Configuring Netscape to not use a proxy server .......................................................................55
Chapter 7: Home networking.......................................................................57
Wireless network basics.........................................................................................................................58
Ethernet (wired) network basics ............................................................................................................58
Chapter 8: Conformance with standards and directives...........................61
Operational and safety requirements for Canada...................................................................................62
Repairs in Canada.......................................................................................................................62
Electromagnetic interference (EMI).......................................................................................................62
FCC Part 15................................................................................................................................62
Canada Class B warning.............................................................................................................63
Acronyms used in this Guide............................................................................................lxv
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Contents
