Hughes R-BGAN, User Manual

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Page 2: ...User Manual Satellite IP Modem Revision K ...

Page 3: ...ms LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endorses nor otherwise sponsors any such products or serv...

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Page 5: ...ng strictly follow the warning instructions to avoid electric shock injury or death WARNINGS FOR THE SATELLITE IP MODEM Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a distance of one meter away from the front of the S...

Page 6: ...with a potentially explosive environment are often but not always clearly marked Do not use the Satellite IP Modem while at a petrol filling station Do not use near fuel or chemicals Qualified service Do not attempt to disassemble your Satellite IP Modem The Satellite IP Modem does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Batterie...

Page 7: ...r pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite IP Modem immediately Hearing aids Most new models of hearing aids are immune to radio frequency interference from Satellite IP Modems that are more than 2 metres away Many types of older hearing aids may be susceptible to interference ...

Page 8: ...8 Step 4 Connecting Using Ethernet 9 Step 4 Connecting Using Bluetooth 9 Step 5 GPS Location 10 Step 6 Change the Modem Antenna Switch 10 Step 7 Rough Pointing to Satellite 11 Step 8 Fine Pointing to the Satellite 15 Step 9 Exiting Pointing Mode 17 QUICK REFERENCE 18 GLOBAL POSITIONING SYSTEM OPERATION 18 Stored GPS Location 18 ANTENNA POINTING 19 CONTROLS AND INDICATORS 20 Power Button 20 Power L...

Page 9: ...luetooth Passkey 35 Properties 36 Restore Factory Defaults 36 UPGRADE SATELLITE IP MODEM 36 Upgrading Software 36 No Local Copy Present 37 Local Copy Present 37 Upgrading Software Using a Macintosh 37 Lease User Group LUG Operation 39 Upgrade System Information 40 TROUBLESHOOTING 42 GENERAL TROUBLESHOOTING 42 FAULT CODES 46 GLOSSARY 54 R BGAN Satellite IP Modem User Manual v ...

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Page 11: ...r computer using one of three common networking connections Universal Serial Bus USB Ethernet or Bluetooth wireless technology While the Satellite IP Modem is very similar to other wireless data modems that you may be familiar with there are a few important operating differences to note Please read this user manual carefully to understand all the aspects of operating your Satellite IP Modem For fu...

Page 12: ...s Note that the actual ability to get Regional BGAN service in this coverage area is dependent upon a variety of factors including licensing conditions and the figure does not represent a guarantee of service in any particular location contact your Service Provider for the latest information on service coverage R BGAN Satellite IP Modem User Manual 2 ...

Page 13: ...e Regional BGAN Satellite IP Modem UNPACKING Unpack the modem and accessory box items Regional BGAN Satellite IP Modem AC Mains Power Adapter and cable 100 240 VAC Rechargeable Lithium Ion Battery pack USB cable Ethernet cable Installation CD User Manual this document Tie down Clips Your Service Provider will supply a Subscriber Identification Module SIM and Modem configuration instructions you wi...

Page 14: ...ne of the following interfaces Universal Serial Bus USB Ethernet RJ45 Bluetooth wireless technology running the IP protocol Notes You must disconnect any existing LAN connections on your PC before proceeding with installation This avoids any conflict with the network configuration that you are setting up for the Satellite IP Modem You must verify that the proxy server settings in your browser are ...

Page 15: ...N Satellite IP Modem installation package to start the installation process Follow the steps provided by the Installer If you are ready to start working with your Satellite IP Modem leave the Start the Launch Pad option enabled Just click on the Finish button to complete the software installation and begin the next phase of setting up your Satellite IP Modem If you wish to defer this activity unti...

Page 16: ... network Note that you will need to follow the configuration instructions supplied by your Service Provider supplier of your SIM to ensure that you have the correct configuration information Launch Pad Screen QUICKSTART WIZARD OVERVIEW There are 9 basic steps to get your Modem up and running Step 1 Unpack the Satellite IP Modem Step 2 Unpack the Satellite IP Modem Power Step 3 Connecting the Satel...

Page 17: ...ur service provider will have provided a SIM and configuration instructions separately 3 Insert SIM in SIM holder then insert the SIM holder into the modem as shown below STEP 2 UNPACK THE SATELLITE IP MODEM POWER 4 Insert Battery after the SIM has been installed 5 Plug in Power cable and charge the battery for 3 hours R BGAN Satellite IP Modem User Manual 7 ...

Page 18: ...t connection to the Internet When complete please close your browser DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION STEP 4 CONNECTING USING USB 1 Connect the white USB cable to your computer and insert the other end of the connector into the Satellite IP Modem 2 To check the active interface press and hold the SELECT button for a few seconds If the USB l...

Page 19: ...red then Bluetooth is already selected If not press the SELECT button once or twice as needed to change the selection to Bluetooth After a short pause the Satellite IP Modem will restart with the Bluetooth interface selected If the Satellite IP Modem is under battery power it will power down press and hold power button to reapply power 2 Place your Bluetooth enabled PC in proximity to the Satellit...

Page 20: ...next step If the power light is solid green or flashing green the Satellite IP modem is not in antenna pointing mode In this case turn the Satellite IP modem off and then back on STEP 6 CHANGE THE MODEM ANTENNA SWITCH 1 Use the following instructions to change the modem antenna switch Open the modem antenna to the full upright position On the bottom center of the inside of the antenna you will see...

Page 21: ...ng sequence Please obtain a current GPS Fix before starting the rough pointing sequence With the modem software installed the antenna pointing screen will show which Inmarsat 4 satellite is in view See satellite coverage maps below Satellite Coverage Maps R BGAN Satellite IP Modem User Manual 11 ...

Page 22: ...g Steps 7 8 Do not exit antenna pointing at this point in time Next try pointing to the AOR satellite and again check the signal quality meter as you point the antenna following Steps 7 8 Pick the satellite with the highest signal quality reading and then re point the antenna following Steps 7 8 Once this is complete you can proceed to Step 9 and Exit Pointing If the network is not acquired after ...

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Page 25: ...STEP 8 FINE POINTING TO THE SATELLITE Use the following instructions to fine point the antenna R BGAN Satellite IP Modem User Manual 15 ...

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Page 27: ...r configuring your Satellite IP Modem along with your SIM card If provided please refer to the configuration instructions and make the required changes now If you are unable to successfully connect to the Internet please see the troubleshooting section of the Regional BGAN Satellite IP Modem User Manual Congratulations your modem is successfully connected R BGAN Satellite IP Modem User Manual 17 ...

Page 28: ...e you have established a session on the Regional BGAN system you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move the Satellite IP Modem to refresh the GPS receiver Also your stored GPS location remains good for a period of time consult...

Page 29: ...you like the display screen of a laptop computer and look out and over it to ensure that nothing but open sky is between the Modem s lid and the Regional BGAN Satellite If the view is blocked by trees mountains buildings or similar objects then you must relocate the Satellite IP Modem This manipulation is called the Rough Pointing procedure Do not stand in front of the Antenna The Satellite IP Mod...

Page 30: ...that when the Satellite IP Modem is attached to AC Main power the Modem still supports battery charging while the Modem is turned off POWER LIGHT When the Satellite IP Modem is powered down the Power Light is off Normal Operational Mode The Power Light is green if the Modem is running on AC Mains power and flashing green if the Modem is on battery power Pointing Mode The Power Light displays as on...

Page 31: ...rk has not yet been established If the Interface Light is flashing red there is a fault or error in the Satellite IP Modem Pointing Mode In this mode all Interface Lights are lit and used as a bar graph to indicate relative signal strength The Lights turn from red poor signal strength to amber better signal strength to green best signal strength as the antenna is manipulated to get the optimum sig...

Page 32: ... can adjust it to the Antenna Angle specified on the pointing screen COMPASS Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna The illustration shows an example of a South West orientation Note The compass can be affected when close to magnetic fields or metallic objects R BGAN Satellite IP Modem User Manual 22 ...

Page 33: ...view the properties of your system You can also access the Control Pad by typing 192 168 128 100 in your browser s address window UPGRADE SATELLITE IP MODEM The Upgrade Satellite IP Modem option allows you to connect to the Regional BGAN website and compare the software version currently installed in your Satellite IP Modem with the latest version available for use You can then download and instal...

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Page 35: ...t not yet applied modifications After making any changes to the configuration settings you must turn the Satellite IP Modem off and then on again POINTING The Pointing Screen provides the best way to orient the Satellite IP Modem towards the satellite The screen comes up automatically on the Control Pad when the Satellite IP Modem is powered up If you enable a SIM Personal Identification Number PI...

Page 36: ...f these two radio buttons Once you have made the change select the Apply button to implement the change The External option should only be selected when using the optional external GPS antenna accessory Instructions on how to connect the optional external GPS antenna accessory are included with the accessory package Mute Unmute Signal Beep An audible beep to provide a relative indicator of signal ...

Page 37: ... Notes If you forget the security code you will not be able to use the Satellite IP Modem with a different SIM When you enter the Security Code for the first time no old Security Code entry is required Whenever you enter or modify the Security Code you must exit the Control Pad exit the Launch Pad and turn the Satellite IP Modem off and then on again so that the new settings can take effect HOME T...

Page 38: ...xternal power To save power this indication updates slowly over time To ensure you have fresh information press the reload button on your browser to update the page display Fault Status Any faults or errors detected by Control Pad are displayed near the bottom of the screen Network Status Available Acquiring or Unavailable If the status is Available then the Satellite IP Modem is ready to send and...

Page 39: ... not available Connection Type USB Ethernet or Bluetooth Battery Status Battery charging on AC Mains or charged on AC Mains Signal Quality This bar graph provides an indication of satellite signal quality Note The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levels is ...

Page 40: ...ully discharged Amber charging under external power GPS Antenna Internal or External Fault Status Any current system faults or errors SATEllite Indicates AOR or IOR satellite R BGAN Satellite IP Modem User Manual 30 ...

Page 41: ...er must give you all the information necessary to complete these fields accurately Do not attempt to input any of these settings without Service Provider information Whenever you modify the DNS addresses on the Network Settings screen you must exit the Control Pad exit the Launch Pad reboot your computer and power the Satellite IP Modem off and then back on so that the new settings can take effect...

Page 42: ...lue You should modify these fields only if directed to do so by your Service Provider Apply Cancel If you want the values you have entered to be processed click the Apply button exit the Control Pad and Launch Pad and reboot your computer You will also need to turn the Satellite IP Modem off and then on again so that the new settings can take effect If you want the values you have entered to be ig...

Page 43: ...or External The External option should be selected only when using the optional external GPS antenna accessory Note NEW FEATURE FIXED INSTALLATION Fixed Installation The Fixed Installation check box is for those Users that have their terminal installed in a fixed location and want to be able to leave it unattended If this box is checked and the terminal receives an error message that requires a ma...

Page 44: ...eset button for either transmit or receive and click on the Apply button Data Usage Monitor Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system HNS assumes no liability if differences are found between data usage figures and your actual bill If the Satellite IP Modem is shutdown improperly user data values on the lifetime se...

Page 45: ...ssful Bonding must occur before data exchange can occur between two Bluetooth devices List of up to the last four devices bonded to the Satellite IP Modem their description and current connection status These are display only fields You can click on the Unbond button next to each entry the remove the device information from memory Once a Bluetooth device is in the Known Devices table the device in...

Page 46: ... state This does not change the security code or SIM parameters Please exercise caution when proceeding If you Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider UPGRADE SATELLITE IP MODEM On occasion Satellite IP Modem software upgrades are made available to you These upgrades may add new features or fix minor problems The Launch Pad...

Page 47: ...e IP Modem software click the Upgrade button The Upgrader then completes the upgrade process LOCAL COPY PRESENT If a local copy is already present on the PC a dialogue box displays asking you if you want to check the Internet for a newer version If you click Yes the upgrade programme connects to the Internet to check for a newer version If a newer version is not available a dialogue box displays s...

Page 48: ...ing the Satellite IP Modem to your computer you can close the Upgrader and complete the upgrade later If you are ready to complete the upgrade and the Satellite IP Modem is connected to your Macintosh computer click the Upgrade button The Upgrader then completes the upgrade process If you previously downloaded the latest upgrade and are currently connected to the Satellite IP Modem the Upgrader sh...

Page 49: ...subscription and cost of this service This feature is controlled by the SIM card Once you subscribe to a LUG and insert the SIM into the modem the following screen options will be present on the MMI The PROPERTIES screen will have the added feature to show IOR and AOR System Information Versions plus it will also show the LUG ID Properties Screen for LUG User R BGAN Satellite IP Modem User Manual ...

Page 50: ...hat you already have the latest version on your PC You can then choose to complete the upgrade by clicking the Complete upgrade now button Click the Complete upgrade later button to stop the upgrade process If a newer version on the Internet is available you are prompted to download it to your PC Once the new version has been downloaded a dialogue box displays prompting you to disconnect the LAN o...

Page 51: ...ws you the PC versions and the Modem versions currently installed on the satellite IP Modem If the PC versions are newer higher numbered version than the installed Modem versions click the Upgrade button The Upgrader then completes the upgrade process Caution Do Not interrupt the upgrade process R BGAN Satellite IP Modem User Manual 41 ...

Page 52: ...he Modem is reset while under battery power no AC Mains connected you must turn it back on manually This is a normal operation for the Modem SIM card or SIM card contacts may be damaged Visually inspect the SIM card and SIM card contacts and return SIM card to your Service Provider if it is damaged SIM card may not be present Remove the SIM boot according to the instructions in QuickStart Wizard a...

Page 53: ...ws limits the number of network bindings to six If you have more than six you must remove one in order for the PC to communicate with the Modem The compass does not appear to work correctly The compass is not level or is near metal Place the Satellite IP Modem on a flat and level surface away from metallic objects The Security Code appears to be invalid The code may have been changed After three f...

Page 54: ...has a clear view of the sky in the direction of the satellite The Modem network settings may not be correctly configured Refer to the network settings supplied by your Service Provider If the DNS Host settings are changed the PC must be rebooted The Control Pad can be successfully activated but the Satellite IP Modem cannot access the internet after successful pointing The browser may not be corre...

Page 55: ...odem is configured to skip antenna pointing Go to the Advanced Network Settings page on the Control Pad and check Enable Antenna Pointing Display After Satellite IP Modem exits antenna pointing mode the Signal Quality meter on the Control Pad changes from time to time Normal behaviour There are several types of channels used by the Modem each with different signal strengths Because the Signal Qual...

Page 56: ... card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists return the unit to your Service Provider for service 3 SIM card access has been blocked Please contact your Service Provider Failu...

Page 57: ...ser has no subscription service is not allowed Please contact your Service Provider Network connection failure because you are not identified as a subscriber to the service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry 10 This user terminal was detached by the network Cause unknown Power down an...

Page 58: ...ry again Connection failure due to SM network failure Power down the Satellite IP Modem and try again If the problem continues contact your Service Provider 20 Network connection failure Too many failures to activate PDP context Power down and try again Too many failed attempts 4 to connect to the Network This failure may occur because of a weak signal due to obstructions or geographic position su...

Page 59: ...uire connection after receiving a new GPS fix The GPS fix is invalid or UT is unable to obtain the valid GPS fix Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 30 Network service is not available Invalid position for selected LAI Please power down and contact your Service Provider Network connection failure due to invalid p...

Page 60: ...ion Network connection failure because Modem was implicitly detached by the Network If the problem continues contact your Service Provider 107 Network service is not available Network resources not available Reacquiring connection Network service not available due to lack of network resources The spot beam is dark and cannot be illuminated for Regional BGAN service If the problem continues contact...

Page 61: ...ejected for unspecified reason Reacquiring connection Network connection failure unknown cause If the problem continues contact your Service Provider Network may be down 118 Network connection failure Service option temporarily out of order Reacquiring connection Network connection failure because service option is temporarily out of order If the problem continues contact your Service Provider Net...

Page 62: ...alue and the Modem will attempt to connect again when the timer is complete If the problem continues contact your Service Provider 127 Network access blocked Radio priority is less than threshold UT will attempt to reacquire connection Network access is blocked due to the user s priority You are blocked from Network access due to your network priority If the problem continues contact your Service ...

Page 63: ...ooting the UT with latest System Information file s and valid GPS fix please contact your Service Provider 135 Stand by mode Normal operation will resume automatically when sending or receiving data Power saving mode is active This is only a UT status report No user action is required R BGAN Satellite IP Modem User Manual 53 ...

Page 64: ...nt unauthorised Bluetooth devices from bonding with it On the Satellite IP Modem Control Pad Bluetooth Passkey screen the default passkey is blue To increase security you should change this passkey to a sequence of letters and numbers of your choosing up to a maximum of 10 characters For another device to bond to the Modem with a Bluetooth Passkey that passkey must be entered on the other device B...

Page 65: ...dress supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry It is one of the three communications interfaces supported by the Satellite IP Modem Fault Code A number which uniquely references an error in a hardware or software system In the Satellite IP Modem if there is a fault detected the fault code and...

Page 66: ...ection and antenna pointing SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into the Satellite IP Modem SIM holder as part of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem Control Pad after turning o...

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