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8

HugMy.pet ThePaw 

Getting to know the app 

 

It’s advisable to spend a few minutes setting up the App to suit your circumstances. It isn’t complicated and 
will make your experience with ThePaw all the more enjoyable and useful, should your pet go missing. 

Login to your App and you’ll find the following buttons: 

 

Real-time tracking: 

This is where you go to locate your missing pet. You will 

see a screen and map displaying the latest available time and location for your 
pet. The accuracy of the location will depend on whether the pet is indoors or 
outside, with a clear line of site for the GPS providing the most accurate 
location. 

 

Historical route: 

Display the historical route that your pet has taken over a 

given period of time up to 90 days (approximately 3 months). You can choose 
whether to filter out Location Based Data (or LBS). This is often a good idea 
because LBS is typically indoor data which can display a high degree of error if 
measured only by mobile signal, rather than WiFi too.

 

Geofence:

 Add, check or cancel Geofence area. This is the roaming limit(s) 

that you have defined for your pet. ThePaw allows you set as many boundaries 
as required and you can receive an alert if your pet has breached the 
boundaries. Note: We suggest the radius of Geofence should be over 100 
metres to reduce false alarms.

 

Wifi Fence:

 You can also set up to 3 WiFi safe zones. By letting the App know 

which is your home WiFi network, you can build a better virtual fence. This 
method is less susceptible to the vagaries of mobile GMS locating. Your pet is 
either within your WiFi zone or is not and you can be alerted as such. 

 

Alarm list: 

This button very simply enables you to look back to see which 

alarms have been set off. This is where you’ll be able to view a Low battery 
alarm or ThePaw being offline, for example.  

 

Remind setting: 

Here you will find three options as follows: 

  Turn on the alarm reminder of APP 

  Ringtones remind by mobile phone 

  Vibration alert by mobile phone. 

We recommend leaving all these settings to ON.

 

Logout. Needless to say, this logs ThePaw out of the app. Who knew 

😉

 

 

 

 

 

 

Summary of Contents for ThePaw

Page 1: ...User Manual for ThePaw GPS Pet Tracking Collar Rufus Bear OBE Managing Director of HugMy pet Fast support is available during UK daylight hours atwww HugMy pet contact us ...

Page 2: ... zone personalised ThePaw to you and have made some of the page 11 changes to preserve battery life Please take a few minutes to read this manual and remember we re always on hand to help at www HugMy pet contact us NOTE Please take a moment now to note down your Device ID from the back of ThePaw and write it below This will serve as a backup if you ever lose your pet without the app installed on ...

Page 3: ... up to 4 minutes before four white lights the paws on the front of the device illuminate indicating that charging has begun Once the device is charging both the blue and red lights will flash together about once a second but once charging has reached 100 the red paw light will remain on whilst the blue light will continue to slowly flash You can also open the app and see the battery charge state i...

Page 4: ...licking Settings Change password 4 Check your Time Zone We usually ship the device with the time zone set for your location You must let the App know our time zone is the UK or wherever you live otherwise you might be shocked to discover that your pet lab is somewhere in China or whichever time zone is setup So in the app head for Settings then Soft Time zone and set UTC Dublin Edinburgh London If...

Page 5: ...ash in unison Read What do the various indicator lights mean on Page 7 of the user manual but essentially the Blue light indicates whether satellites are in view whilst the Red light shows whether a mobile signal has been acquired A one second flash of either light means searching blue satellite or red mobile A very quick flash literally the blink of an eye speed of either light means either the s...

Page 6: ... it can share the same ring as is used for the pet s identity tag If the clip ever becomes loose then there are two small screws at the end of the clip which may be tightened with a small screwdriver Turning ThePaw on and off Charging ThePaw turns it on automatically At other times you can turn ThePaw on and off as follows Switching on ThePaw Hold the POWER key located on the front centre in the m...

Page 7: ...every 30 seconds through 10 and 60 minutes The table above shows that when you see both lights flash on and off very quickly both GPS and mobile signal GMS have been found A quick flash of the red light indicates the mobile signal has been found whilst a quick flash of the blue light shows the satellite GPS signal has been found It s quite normal that indoors the red light may flash quickly whilst...

Page 8: ... if measured only by mobile signal rather than WiFi too Geofence Add check or cancel Geofence area This is the roaming limit s that you have defined for your pet ThePaw allows you set as many boundaries as required and you can receive an alert if your pet has breached the boundaries Note We suggest the radius of Geofence should be over 100 metres to reduce false alarms Wifi Fence You can also set ...

Page 9: ...s Most are one time options but you will want to return here if you ever lose your pet About the device Check and edit information about ThePaw You can ignore most of these settings which are informational only but it is worth naming your Paw after your pet in order to personalise it To do this click on the pencil icon in the top right hand corner and then under Device name enter your pet s name f...

Page 10: ...lly set to Off and see this covered in detail under Setting up the app to preserve battery life section Alarm mode Provides a variety of different ways to receive alerts from ThePaw We recommend selecting SMS and Platform Alarm That way you ll receive notifications on your phone via the App and also via SMS text Useful for example for you letting you know that ThePaw battery will need recharging s...

Page 11: ...tructions will lead you through the process It will pay you back to have followed them both in terms of battery life between charges and getting the most from ThePaw Having first covered the set up steps mentioned in Getting Started in four easy steps you can follow up with these app setting tweaks Login to the App and click on Settings Click on Interval for uploading location data ...

Page 12: ... is the ability to switch on sensor lights This will light up the 4 paw lights on the device and can be very useful for finding your pet outside at night However head to this feature under Settings Sensor lights and turn it off for now As and when your pet goes missing simply fire up the app and go to Settings Sensor lights and switch on this feature The beauty of ThePaw is that you re in communic...

Page 13: ... Tracking via iPhone Android Apps plus https www hugmy pet tracking Historical playback Up to 90 days history Multiple Geofences Sound monitor Low battery alarm warning to commence charging ThePaw specifications GSM network 850 900 1800 1900MHz GPRS standard Class 12 TCP IP GPS locating time o 30 seconds with cold boot open sky o 29 seconds with warm boot open sky o 5 seconds with warm boot open s...

Page 14: ...14 HugMy pet ThePaw What comes in the box 1 x ThePaw GPS Pet Tracker 1 x USB clip charger 1 x User manual this downloadable instruction booklet ...

Page 15: ...ever need to use ThePaw In fact we must have one of the few products in the world where we don t actually want you to ever need it Losing your pet can be an incredibly stressful experience just ask anyone who has had to plaster their neighbourhood in the vain attempt to locate their much loved but missing pet That said we also know that the peace of mind you ll experience when your pet is wearing ...

Page 16: ...oads your pet s position much more frequently Click on Settings Interval for uploading location data Select 1 minute fast positioning from the drop down list A message will be sent to ThePaw which will respond with Success so you know that the positioning is now going to happen far more regularly 3 Proceed to the Real time map Now click on the Real time button within the app to display a map Assum...

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