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Return and Exchange Policy
Clairitech Innovations Inc. values its relationship with you and offers you the option to return most
products you purchase directly from Clairitech Innovations Inc., as set forth in detail below.
Policy
Return period of 30 days for unused products and accessories:
Unless you have a separate agreement with Clairitech Innovations Inc., or subject to the provisions
below, all equipment and accessories that have not been used, in new condition and in their original
packaging may be returned to Clairitech Innovations Inc. within 30 days of the date of purchase for
a refund of their purchase price, an equivalent credit note or the exchange of the product, less
shipping and handling charges, resupply fee and applicable taxes, if already paid.
Return period of 15 days for defective or damaged products and accessories:
Requests for refund and/or exchange for defective or damaged merchandise can be made within 15
days of receipt of the merchandise. After 15 days, the manufacturer's warranty applies.
Note: Any product returned to Clairitech Innovations Inc. without the prior permission of Clairitech
Innovations Inc. will be considered an unauthorized return; the customer will not receive any
refunds or credit notes for the product and Clairitech Innovations Inc. will not return the product to
the customer.
Damaged products and accessories:
If you have received damaged items, please contact us by phone or email before destroying or
discarding the product and/or packaging. Failure to comply could see your request denied.
Fees
Unless the product is defective or the return is a direct result of a Clairitech Innovations Inc., the
refund or credit does not include any shipping and handling charges shown on your packing slip or
invoice; you are responsible for those and for any damages incurred during the return shipment.
Procedure
1. Before returning a product, you must first obtain a Return Authorization Number from Clairitech
Innovations Inc. Customer Service before the end of the applicable return period. Proof of purchase
will also be required.
To contact Clairitech Innovations Inc. Customer Service, please call
1-888-533-1348
or Email Us
Any product returned to Clairitech Innovations Inc. without the prior approval of Clairitech
Innovations Inc. will be considered an unauthorized return; the customer will not receive any credit
or refund for the product and Clairitech Innovations Inc. will not return the product to the
customer.
2. Pack the product in its original package
