66
Chapter
IV
Troubleshooting
Please
don’t
panic
when
you
found
this
IP
Camera
is
not
working
properly.
Before
you
send
this
IP
Camera
back
to
us,
you
can
do
some
simple
checks
to
save
your
time:
Problem
description
Possible
solution(s)
Can’t
connect
to
IP
Camera
1)
Please
check
the
IP
address
of
IP
Camera
again.
2)
Please
make
sure
the
network
cable
is
correctly
connected
to
your
local
area
network.
3)
Please
make
sure
power
cable
is
correctly
connected
to
IP
Camera.
4)
Please
make
sure
IP
Camera
is
switched
on
(the
LED
lights
on
IP
Camera
will
light
up).
No
IP
Camera
found
1)
‘Auto
search’
function
only
works
on
IP
Cameras
located
on
local
area
network.
No
image
1)
If
the
place
where
IP
camera
is
installed
is
too
dark,
try
to
add
some
lights
when
possible.
2)
Check
if
there’s
anything
covering
the
lens.
Image
is
fuzzy
1)
Check
the
lens
and
make
sure
it’s
clean.
If
it’s
dirty,
use
cloth
with
clean
water
to
clean
it,
do
not
use
alcohol
or
other
chemical
‐
based
solution.
2)
Adjust
focus
ring
until
image
looks
clear.
