OPERATION
17
Problem
The shade will not snap into the installation brackets.
Solution
If the shade has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary. Shims are not provided.
Be sure the heads of the screws are flush against the installation bracket.
Make sure the shade fabric is not caught between the installation bracket and
the headrail.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shade” on page 8.
Problem
The shade does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside
the manual control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand,
or DC power supply is securely connected to the power cable and the cables
are not pinched or caught in the headrail or installation brackets.
Problem
The shade is not responding to the PowerView
™
remote.
Solution
IMPORTANT:
A shade will not operate until it is joined to a group.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on full bright when
■
STOP is
pressed.
Troubleshooting
If your shade is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting for specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
