Hunter Pacific International – www.hunterpacific.com.au
10
Fan Owner Warranty & Operations Manual
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ELIGIBILITY
Warranty periods begin from the day of purchase. Details for the product, installing electrician and proof of
purchase must be available to claim on-site warranty.
Fans and fixed wiring products must only be installed by persons who are appropriately licensed by the
applicable state regulatory body. Therefore, to protect our repair personnel, on-site warranty will not be
provided if products have been installed by unlicensed persons.
Damages caused by incorrect installation, force-majeure, electrical surges, lightning, power grid
fluctuations, water or by connection to alternative power supply sources (such as solar inverters etc) are not
eligible for warranty repair.
Where customers are outside coverage of Hunter Pacific service agents, Hunter Pacific will reimburse
customers a standard fee (based on the national average) for using their own electrician. Conditions apply and
any service request must be arranged with the Hunter Pacific warranty department before calling your own
electrician.
To the maximum extent permitted by law this product warranty excludes liability for consequential loss or
claims for damages. This warranty will not cover any repairs to a Hunter Pacific product where the product was
incorrectly used, physically abused, accidentally damaged or not serviced in accordance with the maintenance
instructions.
Signals sent through the power grid by the electricity supplier for the control of off peak hot water, street lights
and other devices may cause an intermittent humming noise in your electrical appliances such as your ceiling
fan. Filters are available in Australia at the customer's expense. These noises do not occur as a result of a
faulty fan and are not covered by warranty.
When products are installed in a location requiring special access equipment (such as scaffolding or scissor
lifts, etc) the cost of providing, installing and operating special access equipment must be borne by the site
owner. The need for or use of, such equipment must be stated when booking a service call. Charges will be
levied for Hunter Pacific International to arrange special access equipment and these must be paid in
advance.
Blades must be replaced only as a complete set. Blades are supplied only as a pre-balanced set and the
replacement of individual blades may void the warranty by causing mechanical damage to the motor,
excessive noise or premature wear. Mixing up of blade sets when fans are installed/maintained may void your
warranty. Re-sorting mixed blades is not covered under warranty.
If goods are found to be free of defects or the product is not functioning properly as a result of faulty
installation or maintenance then Hunter Pacific International Pty Ltd reserves the right to charge the customer
a service fee.In any event call the warranty line on 1300 360 280 for further advice.
This statement is required by the Australian Consumer Law 2010: “Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.”
For the purposes of the above paragraph specific definitions for major failure are given in the ACL 2010. With
regard to product failure Hunter Pacific considers a major failure to be when the original, unopened and new
package is missing contents, those contents are damaged or defective or the fan, light or remote control does
not operate when initially installed.
Hunter Pacific warranty is only available for products that are purchased and installed within Australia.
