22
TROUBLESHOOTING
ISSUE
CAUSE
RESOLUTION
OPERA
TIO
N
Problem starting the fire and
keeping it burning
Low flue draught
Speak to your installer
Wood with moisture content over 20%
Ensure use of dry seasoned wood
with less than 20% moisture
content
Unable to control fire
High flue draught
Speak to your installer
Short burn time
Wood with moisture content over 20%.
Insufficient amount of fuel
–
refer to
page 15 (Notes on Woodburning)
Ensure use of dry seasoned wood
with less than 20% moisture
content
Over firing
High flue draught
Speak to your installer
Air controls left fully open
Close air control to reduce output
Low heat output
Low flue draught
Speak to your installer with advice
on a suitable flue system.
Wet wood (over 20% moisture content)
Ensure use of dry seasoned wood
with less than 20% moisture
content
Excessive fuel consumption
High flue draught
Speak to your installer
Over dry wood
Do not use constructional timber
of pallet wood
SMO
K
E PR
OB
LE
MS
Smoke and small flames
Wood with moisture content over 20%
Ensure use of dry seasoned wood
with less than 20% moisture
content
Excessive smoke into room
when appliance door is
opened
Low flue draught
Speak to your installer
Incorrect additional ventilation air in to
the building
Speak to your installer
Continuous smoke spillage
into the room when stove is
in use
Blocked flue
Open all doors and windows to
ventilate the room. Allow the fire
to go out. Check flue for
blockage. Do not re-use until the
problem has been identified. If in
doubt speak to your installer.
ADVERS
E
W
E
ATH
ER
Windy days causing spillage
into the room
Down draught in flue caused by air
turbulence due to nearby buildings or
trees.
Weather conditions combined
with the flue terminal position
can have an effect on the stoves
performance. Speak to your
installer.
Calm days causing spillage
into the room
Over size flue giving poor flue draught
Weather conditions combined
with the flue terminal position
can have an effect on the stoves
performance. Speak to your
installer.
Damp/Rainy days lighting
and burning problems
Flue temperature low or rain water
inside flue.
Use good quality wood to start
and maintain the fire, speak to
your installer to fit a rain cowl.
Wind noise
High flue draught
Speak to your installer.