HunterDouglas Duolite Shades, Installation Operation Care

OPERATION

15

Troubleshooting

If your shade is not operating correctly:

■

First review the guide that came with your control device.

■

Refer to the following troubleshooting procedures below for the specific solutions for  
your shade.

If questions remain, please contact the Hunter Douglas Consumer Support at 

1-888-501-8364.

Problem

The shade will not fit into the installation brackets.

Solution

Check that the installation brackets are aligned and level.
Check that the cassette is completely inserted into the installation brackets. 
See “STEP 2 — Install the Shade” on page 6. 

Problem

The shade does not operate using the programming button.

Solution

Check to be sure the batteries in the shade and the remote are new and are 
installed correctly.
Check that the battery wand or battery pack supply is securely connected to 
the motor assembly. See “STEP 3 — Connect the Power Source” on page 
7.
Make sure the DC power supply is plugged in and there is power to the outlet.

Problem

The shade is not responding to the PowerView

®

 remote.

Solution

IMPORTANT

:  

A shade will not operate until it is joined to a group. See 

“Joining a Shade to a Group” on page 12.
Check that the correct group number is selected. 
Check that the batteries in the remote are correctly inserted and are fresh. The 
LEDs that backlight the remote should come on when 

■

 STOP is pressed.