HunterDouglas EverWood, Operating Systems

TROUBLESHOOTING

29

Problem

When hanging, the slat pack appears to be shifted toward the  
cordlock side of the unit, particularly in an inside mount installation. 

Solution

Slide the headrail in the end brackets in the opposite direction of the skew 
and adjust the tabs in the end brackets to maintain the position of the unit. 
This will center the slat pack in the window. 

Problem

The blind does not operate using the control button.

Solution

Unplug the power cable from the motor, then plug it back in. A blue LED light 
inside the control button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery wand, or C-size 
satellite battery wand are correctly inserted and fresh.
Check that the power source is securely connected to the power cable and the 
cables are not pinched or caught in the headrail or installation brackets. If you 
have the rechargeable battery wand, check to see that the battery wand is 
correctly positioned in the mount.

Problem

The blind is not responding to the PowerView

®

 Gen 3 Automation remote.

Solution

IMPORTANT:

 A blind will not operate until it is joined to a group.

Check that the correct group number is selected. The LED on that group 
number will light up. You can also check which group number the blind is 
joined to on the remote in the PowerView App. You can find this under MORE 
> ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely 
drained, none of the lights will turn on. If the batteries are running low, the 
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In 
either case, the batteries need to be replaced. The remote takes two  
CR2032 batteries.

Problem

The blind is operating slowly or does not tilt completely.

Solution

The batteries may be low in the battery wand, satellite battery wand, or C-size 
battery wand. Replace the batteries. 
Check that the battery wand, satellite battery wand, C-size satellite battery 
wand, or 18V DC power supply is securely connected to the power cable and 
the cables are not pinched or caught in the headrail or installation brackets.
The blind may need to be reset. Refer to “Resetting the Blind (If Necessary)” 
on page 22.