OPERATION
17
Troubleshooting
If your blind is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your blind.
If questions remain, please contact Hunter Douglas Consumer Support at
1-888-501-8364
.
Problem
The blind will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 11.
Problem
The blind does not tilt.
Solution
Check that the tilt cords are not tangled or knotted.
Check that the cords have not become disengaged from the tape rolls.
Check that the tilt rod in the headrail is fully inserted into the tilt gear.
Problem
The blind does not raise or lower evenly.
Solution
Check inside the headrail. Make sure no obstructions keep the mechanism
from turning.
Check that the lift cords are not pinched or tangled.
Problem
Lift cords are bunching by the safety cord connector.
Solution
Make sure the slats are in the open position. Raise and lower the blind to
straighten the lift cords.
Problem
Lift cords are stuck or jammed.
Solution
Check the cords and the movable pin in the cordlock mechanism inside the
headrail of the blind. Make sure the cords can move freely. If the cords are
jammed, use a screwdriver or needle-nose pliers to move the pin and free
the cords.
