HunterDouglas Pirouette PowerView, Installation Operation Care

OPERATION

17

Troubleshooting

If your shading is not operating correctly:

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First review the guide that came with your control device.

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Refer to the following troubleshooting for specific solutions for your shading.

If questions remain, please contact Hunter Douglas Consumer Support at 

1-888-501-8364.

Problem

The shading will not snap into the installation brackets.

Solution

If the shading has a battery wand, check that the wand is not interfering with 
the installation brackets.
Check that the installation brackets are level. Shim to level, if necessary. 
Be sure the heads of the mounting screws are flush against the installation 
bracket.
Check that the headrail is completely inserted into the installation brackets. See 
“STEP 3 — Install the Shading” on page 10.

Problem

The shading does not operate using the programming button.

Solution

Unplug the power cable from the motor, then plug it back in. A green LED 
inside the programming button housing should flash to indicate the motor has 
power. 
Check that the batteries in the battery wand, satellite battery pack, or C-size 
satellite battery wand are correctly inserted and are fresh.
Check that the battery wand, satellite battery pack, C-size battery wand, or  
18V DC Power Supply is securely connected to the power cable and the 
cables are not pinched or caught in the headrail or installation brackets.

Problem

Batteries in the battery wand need to be replaced.

Solution

Replace the batteries in the battery wand.
Squeeze the cap latch to 
release the cap and remove 
the cap from the battery wand.
Install the batteries according 
to the instructions on the 
battery wand label.
Press the cap on until it 
latches.

NOTE:  

Hunter Douglas recommends AA alkaline batteries for use with 

our battery-powered shadings. These will provide more than one year of 
operation, depending on usage. Lithium and rechargeable batteries are not 
recommended.

Cap

Latch

Battery

Wand

Squeeze