OPERATION
15
Troubleshooting
Problem
The shade is hard to raise or lower, or will not raise or lower.
Solution
Check that the cord tensioner is mounted correctly. See the instructions included
with your
Universal Cord Tensioner Installation on page 10
.
For Duolite and Top Down/Bottom Up Shades:
The lift cords in the headrail
may have “overturned”. Try the following:
■
If both rails are in the raised stacked position, at the top of the window, pull
down the
back
cord of the cord loop that operates the bottom rail.
■
With all other problems, pull down the
front
cord of the cord loop that
operates the middle rail.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Check that cord loops are not pinched or tangled.
If hold-down brackets are used, make sure they have been released before
operating the shade.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Lower the shade
completely
to allow it to “self-correct” skewing. Pull the cord
loop slowly to prevent the shade from further skewing.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
For Top Down/Bottom Up Shades:
Both the middle rail and the bottom rail
may skew if the cord loop is pulled too quickly. Lower each rail
completely
to
allow them to “self-correct”.
Adjust the bottom rail. “Level the Bottom Rail (If Necessary)” on page 9.
