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Hunter Stoves Group Ltd Extended 5 and 10 Year Warranty
2 Year Standard Warranty
Any appliance bought through the showroom of an authorised Hunter Stoves Group dealership will automatically be
covered by our standard 2-year conditional guarantee.
However, this standard 2-year warranty can be extended to a
5 year
or
10-year
conditional warranty dependent on the
model type (5 years- Boiler models, 10 years- Room heater and Gas models).
To qualify for this extended warranty option, you need to:
1. Register your purchase online at
https://www.hunterstoves.co.uk/ProductRegistration
2. Retain your proof of purchase.
Warranty Conditions
For the Standard 2 year or extended 5/10-year warranty to be valid and to remain in force throughout the warranty
period the following must have been carried out:
1.
The appliance must have been installed by an appropriately qualified engineer (from the Competent Person
Scheme) in
accordance with the manufacturer’s instructions and
in compliance of any relevant national or
local building regulations. Please visit the following link for details on the Competent Person Scheme:
https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised
2.
The appliance will need to be registered within two months of purchase and the commissioning and installation
documentation completed (these need to be kept by the end user).
3.
The appliance must be serviced within 12 months of the installation date for the second year of the standard
warranty to be valid, and within every 12-month anniversary thereafter to maintain the validity and coverage
of any extended warranty. For this purpose, the installation and user instructions, supplied with the appliance,
makes a provision for receipts and annual services to be recorded. This is needed in the event of a claim during
the warranty period.
4.
Only genuine Hunter Stoves spare parts or consumables can be used in the servicing and maintenance of the
appliance during any standard or extended warranty period. These can be sourced from your authorised supplier
directly or through our website spares portal. www.hunterstoves.co.uk/spares.
5.
Any problems or issues giving rise to any claim under the standard or extended warranty must be submitted to
the authorised Hunter Stoves Group retailer from whom you originally purchased the appliance. Hunter Stoves
Group will then offer appropriate support and help through your original authorised supplier to solve any issues.
6.
The standard or extended warranty option is not transferable. It is solely for the benefit of the original purchaser
of the appliance. For this purpose, please retain the proof of purchase.
Warranty Exclusions
No warranty period is extended to naturally-wearing replaceable consumables and spare parts within the appliance. Such
parts include, but are not limited to:
For Solid Fuel Stoves:
Glass and rope/ceramic seals
Fire bricks
Baffles/Throat plates
Log retainers, grate supports & catch bars
Grate parts
Ash-pans
Clip-in Boilers
For Gas Stoves:
Gas pilot assemblies
Thermocouples and Oxy pilots
Ceramic log & coal 'fuel -effects'
