HUROM M100 Series, Instruction Manual

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Check the following before asking for repair. For follow-up service and any inquiry you may have while using the product, 

please contact our Customer Center, or homepage at http://www.globalhurom.com Check the manufacturer’s number or

the number under the barcode when requesting for follow-up service or parts.

12. Before Requesting for Repair

Common

It does not operate only 

with the product body.

Check if the chamber set of the juicer or the container of the blender and the 

product body are properly assembled. Make sure to turn the power off when 

assembling or disassembling the product.

Assemble it so that it is 

aligned with the safety 

sensor.

Check if it is assembled in accordance with the guide mark. Make sure to turn the 

power off when assembling or disassembling the product.

There are cracks or 

scratch marks on the 

product.

In the process of making the molding, curve-shaped marks are created in 

addition to the straight-lined mold marks. They are normal parts and do not affect 

the operation at all.

It does not work.

Check if the power cord is properly inserted. The machine may not work after 

a long period of use. It will operate normally after the heat of the product body 

(motor) cools down. Check if the product is properly assembled. If the product 

is assembled incorrectly, it will not work. Check if the product is assembled 

according to the steps specified in the assembly guide. Refer to the assembly 

guide page.

The juicer stops operating 

during juicing.

Juice may leak through the pulp outlet immediately after inserting ingredients. 

Have an excessive amount of ingredients or extremely thick ingredients been 

inserted? Refer to Page 9 of the manual to activate a reverse rotation. For safety, a 

timer, which automatically stops after about 5 minutes from the start of operation, 

is set. Press the [START/STOP] button again briefly to start operation.

Juice leaks through the

pulp outlet immediately 

after

the ingredients are 

inserted.

Depending on the inserted ingredients, small amounts of juice may leak through 

the pulp outlet. This is not a product defect but, rather, a phenomenon caused 

by the characteristics of the ingredients. The leakage will stop once the product 

starts running. If the leakage continues, contact the Customer Service Center.

Juicer

Juice flows back into the 

hopper.

Did you extract juice with the juice cap closed? When juicing with the juice cap 

closed, the juice may flow backward into the hopper. If the contents are not 

sufficiently discharged even after opening the juice cap again, open the hopper 

cover and empty out the contents.

Juice leaks between the 

hopper and the chamber, 

or between the chamber 

and the product body.

Is the hopper packing or chamber packing assembled correctly? The juice will 

leak if the hopper packing or chamber packing has been assembled upside-down 

or incompletely. Check if the packing is assembled properly.

The hopper does not open.

There may be excessive pulp remaining inside. Operate the product to discharge 

the pulp inside or repeat the process of activating a reverse rotation for about 

10 seconds and then stopping 2 to 3 times. Then, the hopper will open without 

any issue. Were any foreign substances or solid matter (hard seeds such as 

persimmon seed) inserted? If any foreign substances or solid matters are 

inserted, parts may be damaged more seriously when attempting a reverse 

rotation so contact the Customer Service Center and request after-sales service.

The chamber shakes 

during juicing.

The product may wobble slightly due to the motions of the product body's motor. 

Depending on the ingredients' characteristics (hard or tough), motions are 

generated in various magnitudes. This is not a malfunction but, rather, a normal 

phenomenon observed when the screw rotates. Compared to soft ingredients 

with much water content, relatively harder ingredients may seem to produce a 

greater vibration. (e.g., carrots, potatoes, radishes, beets, kohlrabi, etc.)

The discharge cover is 

closed but the pulp is 

discharged.

Even if the lever is closed, pulp will be discharged naturally. Depending on the 

ingredients used, there may be a difference in the amount and speed of discharge.

An unusual noise is heard 

while juicing.

It is a natural sound produced when ingredients are being crushed. If the 

ingredients are hard or tough like apples, carrots, cabbage, celery, beets, etc., the 

extraction noise may be louder than that heard when juicing softer ingredients.

The screw stopped during 

operation but a reverse 

rotation does not work 

automatically.

If the power is unstable, the product may not perform a reverse rotation 

automatically. Refer to Page 9 of the manual and activate a reverse rotation.