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© Erwin Hymer Group North America, Inc
Obtaining Service
When your Aktiv needs service, determine if the issue is with the Aktiv upfits or the Ram Promaster chassis.
For Aktiv upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues with the service
department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Ram Promaster service. Advise the service writer that you have a G-30 1 ton van, rather than a motorhome. Some Ram
dealerships do not want to work on motorhomes but most can service a 1ton van. Again, start with the service writer, then the service manager and finally, if
you are unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you cannot resolve your chassis related
issues at the dealer level, contact Ram's factory service.
Erwin Hymer Group NA typically cannot initiate a case with the chassis manufacturer, the owner must do that.
Contact Erwin Hymer Group NA Service after you have exhausted the process above. Please provide as complete a record as you can so that your effort is not
duplicated.
Erwin Hymer Group NA Service information:
retailservice@erwinhymergroupna.com
1-844-496-3735