© 2022 HyQuest Solutions
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Appendices
8
Appendices
8.1
FAQ – Frequently asked questions
Data Logger
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If the housing is damaged
: Please contact the customer support and send in the device for maintenance.
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The cable is damaged
: Please contact the customer support and send in the device for maintenance.
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The inside humidity increases
:
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If the humidity inside the device rises, the drying agent is used up. The bags of drying agent (bags of 2g Silica-Gel)
should be replaced. The drying agent can be purchased from your local reseller or from a specialist shop.
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If the humidity inside the device rises rapidly within a very short time, the hermetic sealing might be damaged.
This can happen due to material expansion caused by big temperature difference. Please replace O-rings and cable
couplings to avoid damage. Please contact the customer support.
HyQuest Solutions GP-Shell – local Software
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Error message during installation
: No Interface 'Wireless Dongle' found
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A USB Near Field Radio dongle is required by the software to start. Make sure the USB dongle is connected to your
computer properly and start the software again.
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Access code
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All loggers are protected with an access code which consists of four characters.
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This code is delivered with the loggers and must be entered in GP Shell before a logger can be identified and
accessed by the software.
