Table 22. Smart DC Controller - Troubleshooting
Display
Condition
Description
Alert, Error or
Fault
Possible Causes
Solutions
ALERT 28
BATTERY
DISCONNECTED
Battery
Disconnected
from Board
Dead or disconnected batteries
detected by SDC board. Operator
may still be functional if on AC power
but will not have battery backup. Was
Error 9 in pre-h5.57 software versions
Replace or reconnect
batteries to the
controller.
FAULT 2
PHOTO EYE
P h o t o e y e i s
missing or not
working.
This fault can only occur if monitored
photo eye check fails. See "Monitored
External Entrapment Sensors" on page
Correct malfunctioning
photo eye.
FAULT 3
VOLTAGE SAG
Not used in
SwingSmart.
Caused by inadequate supply wire size Correct wire size to AC
supply
FAULT 4
GATE NO LOAD
Smart DC
Controller has
detected there
is no load on
operator. Gate is
non-operational
while this fault is
triggered.
Possible causes:
z
Motor wires disconnected.
z
DC switch off.
z
Linkage failure
z
Taper clamp being too loose
1.
Check DC motor
wires.
2.
Replace drive belt.
3.
Turn DC power
switch on.
4.
Tighten taper
clamp.
5.
Press RESET to
clear fault.
FAULT 5
LIMIT FAILED
Not used with
DC operators
Not used with DC operators
Not used with DC
operators
FAULT 14
STUCK GATE
Smart DC
Controller
tries 3 times to
overcome stuck
gate. Gate is
non-operational
while this fault is
triggered.
Caused by broken gate hardware or
ice/snow buildup.
1.
Check and correct
gate hardware as
required.
2.
Press RESET to
clear fault.
ERROR 1
DIRECTION
ERROR
S m a r t D C
Controller detects
operator ran in
wrong direction.
z
Motor wiring.
z
Limit switch wiring (SwingSmart DC)
1.
Check motor
wiring and correct,
as needed.
2.
Press RESET to
clear fault.
REFERENCE
131
| www.hysecurity.com
SWINGSMART DC PROGRAMMING AND OPERATIONS MANUAL
MX3640-01 REV. D ©2018