Table 22. Smart DC Controller - Troubleshooting
Display
Condition
Description
Alert, Error or
Fault
Possible Causes
Solutions
ERROR 3
HY-5B FAILED
Smart DC
Controller
detects
communication
error with a
HY-5B vehicle
detector.
Caused by HY-5B removal or lack
socket connection integrity. Message
indicates which detector alert applies
to: Exit Loop (ELD), Inside Obstruction
Loop (IOLD), Outside Obstruction
Loop (OOLD), or Center Loop (CLD).
1.
Press RESET.
2.
Remove and re-
install HY-5B.
3.
Replace HY-5B, if
needed.
ERROR 4
PRIMARY-
SECONDARY
COM
Smart DC
Controller has
detected a
communication
error between
primary and
scondary in
a dual gate
installation.
Several possible causes:
z
Primary/Secondary communication
cable has not been installed correctly.
See Primary and Secondary Wiring
Connections.
z
Primary/Secondary not configured
properly through Installer Menu.
z
Operator not properly Operator not
properly earth grounded.
z
Primary/Secondary communication
cable installed in same conduit as
high-voltage AC power.
z
One operator does not have power
applied to it.
z
One operator may have a different
software version.
1.
Correct
communication
cable.
2.
Verify each
operator is
configured
properly via
Installer Menu.
Set one operator
as Primary, one as
Secondary.
3.
Install ground rod
per NEC/NFPA
standard.
4.
Install separate
communication
cables conduit.
5.
Ensure AC power
is present at both
operators and all
power switches are
ON.
6.
Check software
version currently
loaded in operator
by pressing RESET.
Make sure both
operators are
running same
software version.
REFERENCE
132
| www.hysecurity.com
SWINGSMART DC PROGRAMMING AND OPERATIONS MANUAL
MX3640-01 REV. D ©2018