A3-1
Appendix 3 - Limited Warranty
G8 CPCI Enclosure User’s Guide
LIMITED WARRANTY
I-Bus/Phoenix warrants this product to be free of defects in material and workmanship for an initial peri-
od of two (2) years from date of delivery to the original purchaser from I-Bus/Phoenix.
During this period, I-Bus/Phoenix will, at its option, repair or replace this product at no additional charge
to the purchaser, except as set forth in this warranty agreement.
I-Bus/Phoenix will, at its option, repair or replace this product at no additional charge to the purchaser, if
the defect is related to the I-Bus/Phoenix manufactured product, such as power supply, backplanes, other
chassis components, or CPUs. I-Bus/Phoenix is not liable for any defects in material or workmanship of
any peripherals, products or parts which I-Bus/Phoenix does not design or manufacture. However, I-
Bus/Phoenix will honor the original manufacturer's warranty for these products.
I-Bus/Phoenix will analyze the defective component and the customer will be charged in the following
instances:
• No problem found: $75 (U.S. dollars).
• Damage: parts and labor at $75 per hour with a $100 minimum charge (U.S. dollars). Receipt of
damaged goods voids the I-Bus/Phoenix warranty.
Repair parts and replacement products will be furnished on an exchange basis and will be either new or
reconditioned. All replacement parts and products shall become the property of I-Bus/Phoenix, if such
parts or products are provided under this warranty agreement. In the event a defect is not related to the I-
Bus/Phoenix manufactured product, I-Bus/Phoenix shall repair or replace the defective parts at
purchaser's cost and deliver the defective parts to the purchaser.
This Limited Warranty shall not apply if the product has been misused, carelessly handled, defaced,
modified or altered, or if unauthorized repairs have been attempted by others.
The above warranty is the only warranty authorized by I-Bus/Phoenix and is in lieu of any implied war-
ranties, including implied warranty of merchantability and fitness for a particular purpose.
In no event will I-Bus/Phoenix be liable for any such damage as lost business, lost profits, lost
savings, downtime or delay, labor, repair or material cost, injury to person or property or any simi -
lar or dissimilar consequential loss or damage incurred by purchaser, even if I-Bus/Phoenix has
been advised of the possibility of such losses or damages.
In order to obtain warranty service, the product must be delivered to the I-Bus/Phoenix facility, or to an
authorized I-Bus/Phoenix service representative, with all included parts and accessories as originally
shipped, along with proof of purchase and a Returned Merchandise Authorization (RMA) number.
The RMA number is obtained, in advance, from I-Bus/Phoenix Customer Service Department and
is valid for 30 days. The RMA number must be clearly marked on the exterior of the original ship-
ping container or equivalent. Purchaser will be responsible and liable for any missing or damaged
parts. Purchaser agrees to pay shipping charges one way, and to either insure the product or
assume the liability for loss or damage during transit.
Ship to:
I-Bus/Phoenix
ATTENTION: RMA REPAIR DEPT.
RMA ####
9174 Sky Park Court
San Diego, CA 92123
I-Bus/Phoenix may issue, at its own discretion, an advanced replacement (AR) on a product if it fails
within fifteen (15) days from the date of delivery from I-Bus/Phoenix.
Summary of Contents for G8
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