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Product Support and Warranty
Administration Policy
Contact I-O Wireless™ if . . .
•
You have questions about the installation or operation of your I-O Wireless
product, or
•
You believe your I-O Wireless product may not be working properly.
How to contact I-O Wireless
Web site address:
www.iowireless.com
•
Frequently asked questions, installation guides, and technical information are
available for reference and assisting with self-help.
•
Questions or requests may be submitted via e-mail in the "Contact Us"
section.
Telephone: 1.877.471.9933 (toll-free)
•
Hours of support are 12:00 noon to 8:00pm MST, Monday - Friday.
•
Voice mail messages may be left outside normal hours of operation
Support
You must have your product serial number to qualify for I-O Wireless telephone
support.
Telephone support is provided at no charge for 90 days from date of purchase.
Telephone support after 90 days is billed at $15 per call, up to one year from
date of purchase. Support charges after one year are $25 per call. The following
credit cards are accepted forms of payment:
•
Visa
•
MasterCard
No telephone support will be given without first verifying your I-O Wireless
product serial number. This number was activated when your product was
shipped. The product serial number is found on the label attached on the
bottom side of the product.
