Symptom
Cause/solution
Reference pages
•
Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number
other than the following port numbers used by the
camera. The number used by the camera: 20, 21,
22, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162,
443, 554, 995, 10669, 10670, 59000 - 61000
•
Is the same IP address provided to other
devices?
Are there contradictions between the address
and the network subnet to be accessed?
When the camera and the PC are connected
in the same subnet:
Are the IP addresses of the camera and the PC
set in a common subnet? Or is “Use Proxy
Server” for the settings of the PC?
When accessing the camera in the same subnet,
it is recommended to enter the address of the
camera in the “Don’t Use Proxy For These
Addresses” box.
When the camera and the PC are connected
in the different subnet:
Is the IP address of the default gateway set for
the camera correct?
-
•
Is the name currently used to access the camera
different from the name registered for the
“Viewnetcam.com” service?
Access the camera again with the registered
name.
•
Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It
is also necessary to enter the port number.
•
Refer to <Control No.: P0002> and <Control
No.: P0003> in the support video page of the
support site.
-
Cannot access the camera
via the Internet.
•
Are the network settings of the camera correct?
Set the default gateway or DNS server address
correctly. To use the DDNS service, check that
the settings are correct.
•
Is the setting for “Default gateway” on the
“Network” page configured? Or is the setting
correct?
When communicating using IPv4:
Configure the setting for “Default gateway” of
“IPv4 network” on the [Network] tab of the setup
menu.
Operating Instructions
175
4 Others
