Answer: please register the GPS tracker on web platform www1.igpstracking.net first, then you
can see on the itracsafe app.
2/ Why the GPS tracker shows "unactive" on www1.igpstracking.net
Answer: please make sure you set the APN correct.
APN is Acess Point Network , each GSM operator has their own unique APN, kindly contact your
sim card provider for their APN and set the APN according to user manual please.
3/ Why the GPS tracker led light is off?
Answer: please connect gps tracker with external power to charge the built in battery for 5-7 hours,
then try again.
4/ Why it said "log in fail" on on itrac gps tracker ios andriod app "itracksafe"
Answer: Kindly choose the correct server, we have two server, please choose 58.64.205.22,
default is null.
5/ Why the GPS tracker can not come online after i set IP, Port APN
Answer: send sms command 7100000 switch gps tracker to GPRS mode please.
Thanks for using our products, if you cannot solve the problem by yourself, please contact our
technical support team by writing an E-Mail
service@i-trac.cn
to us. We will be pleased to help
you.
