9
7.
Appendix: FAQ
What video format can I play?
Video files encoded in MPEG-4 ASP up to 720x400 resolutions and 2Mbps bitrates should play perfectly. If a
certain video is not played as scheduled, or if it plays poorly, please search the support site for “transcode”
instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access point for reliable operation.
Try relocating the access point further away from the signboards to improve connection.
What can I do about the gap between video and video?
V
ideo gaps (blank screen) occur before and after each video is played. To minimize the gap, avoid back to back
video programming by scheduling an image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
When Ethernet is not available or disconnected, system will try to use WiFi connection. If both connections are
available, Ethernet will be used.
What is the maximum file size for a single video file?
The maximum video file size for the XMP-3250/3350 is 2GB. We recommend reserving a safety margin to avoid
exceeding the limit (i.e. limiting files to 1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the media player to restore factory settings. This will also clear
the player’s password.
Performing a factory reset
Warning: This procedure will restore all menu settings to factory default and format the internal storage to
factory conditions
To restore factory settings and format the drive:
(all contents will be removed).
1.
Disconnect power cable from the player unit
2.
Press and hold the S/W RESET button
3.
Connect the power cable while holding the S/W RESET button until
status light flashes
(about 15 seconds)
4.
Please wait while the system drive is being formatted
How do I restore the device back to factory defaults?
The S/W RESET button located at the back of the media player can be used to restore factory settings.
To restore factory settings:
1.
Disconnect power cable from the player unit
2.
Press and hold the S/W RESET button
3.
Connect the power cable while holding the S/W RESET button until status light flashes
(approx. 15 seconds)
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3
rd
party management software solutions or via
SMIL open standard commands.
Could the player display Flash or Microsoft PowerPoint presentations?
The player features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based media players are designed to
reliably play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not
play directly on a RISC-based player, the file is converted through other software (i.e. Adfotain Manager Express)
