7
7
4 Troubleshooting
4.1
No Connection (Error: No Camera Available)
a.
Place the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal.
b.
Reboot the router by unplugging the power adapter from the wall outlet for 10 seconds.
Once the router is powered on, wait for all indicating lights and symbols on the router
to turn on. Proceed to setup the monitor.
c.
Reboot the monitor by turning off the camera for 10 seconds and then powering it back
on.
4.2
No Wi-Fi Connection within LAN/Wi-Fi (Error: No Wi-Fi available)
a.
Ensure your iOS device is connected to your Wi-Fi network.
b.
Check if the USB cable is properly connected to the iBaby monitor and your mobile
device.
c.
Place the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal.
d.
Reboot the router by unplugging the power adapter from the wall outlet for 10 seconds.
Once the router is powered on, wait for all indicating lights and symbols on the router
to turn on. Proceed to setup the monitor.
e.
If the above solutions do not solve the problem, please contact Customer Service at
support@ibabylabs.com
4.3 Your iBaby Monitor is not connected. Please try again.(errorCode:-
1101)
a.
Make sure your iBaby monitor is using the same Wi-Fi network as your iOS device.
b.
If the NET light flashes slowly, it suggests that the Baby monitor is disconnected from
server. You need to turn off the power and restart the monitor.
4.4 Your iBaby Monitor is not connected. Please try again.(errorCode:-
1019)
a.
Make sure your iBaby monitor is using the same Wi-Fi network as your iOS device.
b.
iBaby monitor does not support 5G Wi-Fi; it only supports 2.4G Wi-Fi.
c.
Place the monitor within 75 feet of your wireless router to ensure a strong Wi-Fi signal.
