SAST0715
Page
12
Troubleshooting Guide
Problem
Cause
Solution
1. Unit fails to regenerate.
a. Low inlet pressure.
b. Drain line restricted.
c. The brine injector is plugged.
d. Main diaphragm is torn.
e. Regeneration length too short
a. Verify that the service inlet pressure is
a minimum of 20 psi.
b. Insure the drain line is free of kinks.
c. Clean or replace injector.
d. Replace diaphragm.
e. Insure that the length of regeneration
exceeds 20 minutes.
2. Hard water to service.
a. The bypass valve is open or faulty.
b. No salt in storage tank.
c. Not enough water in the storage tank.
d. Unit fails to draw brine.
e. Excessive water usage.
f. Unit not regenerating.
g. Loss of resin.
h. Change in raw water hardness.
i.
Leak at the distributor tube.
a. Close bypass valve.
b. Add salt.
c. Verify that the safety float is properly
set.
d. See symptom/cause # 6.
e. Check regeneration frequency.
f. See symptom/cause # 1.
g. See symptom/cause # 4.
h. Test water hardness.
i.
Verify that the distributor tube is seated
correctly and is not cracked.
3. Excessive salt usage.
a. Excessive water in storage tank.
b. Regeneration is taking place too
frequently.
c. Faulty safety float.
a. Verify that the safety float is properly
set.
b. Verify water usage matches system
size and salt dosage.
c. Replace safety float.
4. Loss of resin.
a. Faulty air check in storage tank.
b. Leak at the distributor tube.
a. Clean or replace air check.
b. Verify that the distributor tube is seated
correctly and is not cracked.
5. Salt water to service.
a. Brine/slow rinse cycle time set too
short.
b. Excessive water in the storage tank.
c. Brine injector undersized.
a. Verify cycle time.
b. Verify that the safety float is adjusted
correctly and properly.
c. Verify proper injector selection.
6. Control fails to draw
brine.
a. Brine injector plugged.
b. Filter screen plugged
c. Loose line is restricted.
d. Drain line is restricted
e. Low inlet pressure.
f. Main diaphragm is torn.
a. Clean and replace injector. Follow the
procedure detailed in the parts
replacement section of this manual.
b. Clean and replace screen.
c. Verify that all the brine line connections
are tight.
d. Insure that the drain line is not kinked
or plugged.
e. Verify that the service inlet pressure is
a minimum of 20 psi.
f. Replace diaphragm.
7. Continuous flow to
drain.
a. Defective clock assembly
a. Replace clock assembly.
8. Loss of water pressure.
a. Iron build up in mineral tank.
b. Lower distributor basket crushed.
a. Increase salt dosage or regenerate
more frequently.
b. Replace basket and verify that the
distributor is cut 1/2 inch below the top
of the tank threads.
Summary of Contents for SAST0715
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