more information about the format and catcher computers, refer to the README file
in the AIX
/usr/samples/syscatch
directory.
v
Customer Administration Center Telephone Number is the number of the system
administration center computer (catcher) that receives problem calls from systems.
Contact your system administrator for the correct telephone number to enter here.
v
Digital Pager Telephone Number is the number for a pager carried by someone
who responds to problem calls from your system. Contact your administration center
representative for the correct telephone number to enter here. For test purposes, use
a test number, which you can change later.
Notes:
1. At least one of the preceding three telephone numbers must be assigned in order
for the call-out test to execute successfully.
2. Some modems, such as IBM 7857-017, are not designed for the paging function.
Although they can be used for paging, they return an error message when they
do not get the expected response from another modem. Therefore, even though
the paging was successful, the error message causes the service processor to
retry, continuing to place pager calls for the number of retries specified in the
Call-Out policy Setup Menu. These retries result in redundant pages.
For digital pagers that require a personal identification number (PIN) for access,
include the PIN in this field as shown in the following example:
18001234567,,,,87654
The commas create pauses for the voice response system, and the 87654
represents the PIN. The length of these pauses is set in modem register S8. The
default is usually 1 or 2 seconds each.
v
Customer Voice Telephone Number is the telephone number of a phone near the
server or answered by someone responsible for the system. This is the telephone
number left on the pager for callback. For test purposes, use a test number, which
you can change later.
v
Customer System Telephone Number is the telephone number to which your
system’s modem is connected. The service or administration center representatives
need this number to make direct contact with your system for problem investigation.
This is also referred to as the
call-in phone number.
198
Service Guide
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