Also,
you
can
find
information
about
IBM
Director
in
the
IBM
Systems
forum
at
www.ibm.com/developerworks/forums/forum.jspa?forumID=759.
Information
to
provide
to
the
IBM
Technical
Support
Center
or
IBM
Director
customer
forum
When
looking
for
assistance,
either
from
IBM
Technical
Support
Center
or
in
the
IBM
Director
customer
forum,
there
is
some
basic
information
that
you
should
provide.
System
i
information
Before
you
contact
IBM
for
assistance,
or
append
to
the
customer
forum,
you
should
gather
the
following
information
for
the
affected
systems:
v
The
operating
system
information
for
management
server
and
for
the
managed
objects.
v
Whether
the
failure
is
intermittent
or
persistent.
v
The
last
time
(or
release)
that
the
feature
or
function
worked.
v
Any
exceptions
or
error
messages
that
occur.
v
The
version
of
IBM
Director
that
is
installed.
Also
note
whether
it
is
a
new
installation
or
an
upgrade
installation.
If
it
is
an
upgrade
installation,
note
from
which
version
of
IBM
Director
you
upgraded.
v
If
possible,
the
steps
required
to
recreate
the
problem.
System
x,
BladeCenter,
and
x86-based
system
information
Before
you
contact
IBM
for
assistance,
or
append
to
the
customer
forum,
you
should
gather
the
following
information
for
the
affected
systems.
Note:
Frequently,
IBM
uses
information
and
logs
generated
by
the
Dynamic
System
Analysis
(DSA)
program
to
resolve
problems.
DSA
is
available
from
the
Systems
Management
Web
page
at
www.ibm.com/servers/eserver/
xseries/systems_management/.
v
The
machine
types
of
all
the
affected
systems.
v
The
operating
system.
v
The
BIOS
and
firmware
version
levels
of
the
affected
systems.
If
you
do
not
know
this
information,
you
can
use
Dynamic
System
Analysis
(DSA)
to
gather
the
information
for
you.
v
Whether
the
failure
is
intermittent
or
persistent.
v
The
last
time
the
feature
or
function
worked.
v
Any
exceptions
or
error
messages
that
occur.
v
The
version
of
IBM
Director
that
is
installed.
Also
note
whether
it
is
a
new
installation
or
an
upgrade
installation.
If
it
is
an
upgrade
installation,
note
from
which
version
of
IBM
Director
you
upgraded.
v
If
possible,
the
steps
required
to
recreate
the
problem.
System
p
information
Before
you
contact
IBM
for
assistance,
or
append
to
the
customer
forum,
you
should
gather
the
applicable
information
for
the
affected
systems.
For
AIX
®
:
Chapter
6.
Troubleshooting
39
Summary of Contents for 26R0881
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