Parallel-port problems
. . . . . . . . . . . . . . . . . . . . . . . .
119
Serial-port problems
. . . . . . . . . . . . . . . . . . . . . . . . .
120
Printer problems
. . . . . . . . . . . . . . . . . . . . . . . . . . .
120
Software problems
. . . . . . . . . . . . . . . . . . . . . . . . . .
121
Universal Serial Bus port problems
. . . . . . . . . . . . . . . . .
121
IBM Enhanced Diagnostics program
. . . . . . . . . . . . . . . . . .
122
Other diagnostic programs on the Software Selections CD
. . . . . .
124
Recovering from a POST/BIOS update failure
. . . . . . . . . . . . .
124
Installing files from Option Diskettes
. . . . . . . . . . . . . . . . . .
125
Replacing the battery
. . . . . . . . . . . . . . . . . . . . . . . . . .
125
Chapter 7. Getting help, service, and information
. . . . . . . . . .
127
Service support
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
127
Before you call for service
. . . . . . . . . . . . . . . . . . . . . . . .
129
Getting customer support and service
. . . . . . . . . . . . . . . . .
129
Using the World Wide Web
. . . . . . . . . . . . . . . . . . . . .
129
Using electronic support services
. . . . . . . . . . . . . . . . . .
130
Getting information by fax
. . . . . . . . . . . . . . . . . . . . . .
131
Getting help online
. . . . . . . . . . . . . . . . . . . . . . . . . .
131
Getting help by telephone
. . . . . . . . . . . . . . . . . . . . . .
131
Getting help around the world
. . . . . . . . . . . . . . . . . . .
133
Purchasing additional services
. . . . . . . . . . . . . . . . . . . . .
133
Enhanced PC support line
. . . . . . . . . . . . . . . . . . . . . .
134
900-number operating system and hardware support line
. . . . .
134
Network and server support line
. . . . . . . . . . . . . . . . . .
134
Ordering support line services
. . . . . . . . . . . . . . . . . . . .
135
Warranty and repair services
. . . . . . . . . . . . . . . . . . . .
135
Ordering publications
. . . . . . . . . . . . . . . . . . . . . . . . . .
136
Appendix A. Using the Software Selections CD
. . . . . . . . . . .
137
Features of the CD
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
137
Starting the CD
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
138
Appendix B. Computer records
. . . . . . . . . . . . . . . . . . . .
139
Serial numbers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
Device records
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
139
Appendix C. Product warranties and notices
. . . . . . . . . . . .
141
Warranty Statements
. . . . . . . . . . . . . . . . . . . . . . . . . . .
141
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms)
. . . . . . . . . . . . . . .
141
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms)
. . . . . . . . . .
144
Part 2 - Worldwide Country-Unique Terms
. . . . . . . . . . . .
148
Notices
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Year 2000 readiness and instructions
. . . . . . . . . . . . . . . .
152
Trademarks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
153
vi
PC 300PL and PC 300GL User Guide
Summary of Contents for 300GL
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Page 190: ...IBM Part Number 09N1180 Printed in U S A August 1999 9N118...