4.
third
party
claims
against
you
for
damages.
Part
3
-
Warranty
Information
IBM
4
U
Rack
Mount
Tape
Enclosure
Country
or
Region
of
Purchase
Warranty
Period
Type
of
Warranty
Service*
Service
Level*
Worldwide
1
year
1
Not
applicable
*
See
“Types
of
Warranty
Service”
and
“Service
Levels”
for
explanations
of
warranty-service
types
and
service
levels.
Scheduling
of
a
warranty
service
will
depend
upon
the
following:
1)
the
time
your
request
for
service
is
received,
2)
Machine
technology,
and
3)
availability
of
parts.
Contact
your
local
IBM
representative
or
the
subcontractor
or
reseller
performing
services
on
behalf
of
IBM
for
country
and
location
specific
information.
Types
of
Warranty
Service
1.
Customer
Replaceable
Unit
(“CRU”)
Service
IBM
provides
replacement
CRUs
to
you
for
you
to
install.
CRU
information
and
replacement
instructions
are
shipped
with
your
Machine
and
are
available
from
IBM
at
any
time
on
your
request.
CRUs
are
designated
as
being
either
Tier
1
or
a
Tier
2
CRU.
Installation
of
Tier
1
CRUs
is
your
responsibility.
If
IBM
installs
a
Tier
1
CRU
at
your
request,
you
will
be
charged
for
the
installation.
You
may
install
a
Tier
2
CRU
yourself
or
request
IBM
to
install
it,
at
no
additional
charge,
under
the
type
of
warranty
service
designated
for
your
Machine.
IBM
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
a
defective
CRU
must
be
returned
to
IBM.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
IBM
does
not
receive
the
defective
CRU
within
15
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
IBM
or
your
reseller
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
IBM
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
an
IBM
service
center.
3.
Courier
or
Depot
Service
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
IBM.
IBM
will
provide
you
with
a
shipping
container
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
IBM
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
as
IBM
specifies
(prepaid
unless
IBM
specifies
otherwise)
the
failing
Machine
suitably
packaged
to
a
location
IBM
designates.
After
IBM
has
repaired
or
exchanged
the
Machine,
IBM
will
make
it
available
for
your
collection
or,
for
Mail-in
Service,
IBM
will
return
it
to
you
at
IBM’s
expense,
unless
IBM
specifies
otherwise.
You
are
responsible
for
the
subsequent
installation
of
the
Machine
and
verification
of
its
operation.
5.
CRU
and
On-site
Service*
Appendix
A.
IBM
Statement
of
Limited
Warranty
Z125-4753-09
08/2006
37
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