background image

 

 

 

Appendix C. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries

 or IntelliStation

 system, and whom to call for service, if it is

necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:

Check all cables to make sure that they are connected.

Check the power switches to make sure that the system is turned on.

Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.

Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers.

Use an IBM discussion forum on the IBM Web site to ask questions.

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.

Using the documentation

Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, README files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications
Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

 Copyright IBM Corp. 1998, 2002 

 

33

Summary of Contents for 59P5712

Page 1: ...IBM IBM FAStT Host Adapter Installation and User s Guide ...

Page 2: ......

Page 3: ...IBM IBM FAStT Host Adapter Installation and User s Guide ...

Page 4: ...ion on page 35 and Appendix E Notices on page 47 Fourth Edition June 2002 Copyright International Business Machines Corporation 1998 2002 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ...

Page 5: ... Chapter 5 Installing the Windows NT and Windows 2000 device drivers 15 Installing Windows NT and Windows 2000 16 Adding the Windows NT driver 16 Adding the Windows 2000 driver 17 Updating the Windows NT device driver 17 Updating the Windows 2000 device driver 18 Chapter 6 Installing the Novell NetWare device driver 19 NetWare device driver files and parameters 19 Installing the NetWare 5 1 device...

Page 6: ...IBM Statement of Limited Warranty 38 Appendix E Notices 47 Edition Notice 47 Trademarks 48 Electronic emission notices 48 Index 51 iv FAStT Host Adapter Installation and User s Guide ...

Page 7: ...hdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Segurança Pred inštaláciou toht...

Page 8: ...nce of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect 1 Turn everyt...

Page 9: ...s or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 laser statement Class 1 Laser Product Laser Kl...

Page 10: ...viii FAStT Host Adapter Installation and User s Guide ...

Page 11: ...are installation Chapter 4 Software overview provides preinstallation information for installing the device drivers Chapter 5 Installing the Windows NT and Windows 2000 device drivers provides instructions for installing Microsoft Windows NT and Windows 2000 device drivers Chapter 6 Installing the Novell NetWare device driver provides instructions for installing the NetWare device driver in a syst...

Page 12: ...void inconvenient or problem situations Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure ste...

Page 13: ...r 2 Installing the adapter 5 Preinstallation procedures 5 Handling static sensitive devices 5 What you need for the installation 5 Adapter layouts 6 Installing the IBM FAStT Host Adapter 6 Chapter 3 Troubleshooting 9 Hardware problems 9 System configuration problems 9 Fibre Channel problems 9 Copyright IBM Corp 1998 2002 1 ...

Page 14: ...2 FAStT Host Adapter Installation and User s Guide ...

Page 15: ...stations Storage devices Servers Using a Fibre Channel arbitrated loop FC AL 126 devices can be supported compared to 15 devices with Ultra SCSI Fibre Channel supports data transfer rates of 100 MB per second which is more than twice that of Ultra SCSI 40 MB per second A multimode optical interface is used for distances up to 500 meters With increased connectivity and performance Fibre Channel is ...

Page 16: ...ce support for Fibre Channel devices that meet the following standards Fibre Channel Private Loop Direct Attach Technical Report FC PLDA revision 1 10 17 February 1997 Fibre Channel Fabric Loop Attachment Technical Report FC FLA revision 2 1 12 July 1997 4 FAStT Host Adapter Installation and User s Guide ...

Page 17: ...h solder joints pins or exposed printed circuitry Do not leave the device where others can handle and possibly damage the device While the device is still in its static protective package touch it to an unpainted metal part of the system unit for at least two seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into y...

Page 18: ...ble away from places where it can snag on other devices in the rack Do not over tighten the cable straps or bend the cables to a radius smaller than 76 mm 3 in Do not put excess weight on the cable at the connection point and be sure that the cable is well supported Follow these steps to install the IBM FAStT Host Adapter in your server 1 Check the system board and make any configuration changes n...

Page 19: ...Logic Corporation 1998 All rights reserved www qlc com Press Alt Q for Fast UTIL BIOS for Adapter X is disabled ROM BIOS not installed To display the Fibre Channel devices press Alt Q then use the utility program See Appendix A Fast UTIL on page 23 for detailed utility information See Part II Software installation on page 11 for detailed instructions on how to install the device drivers If the inf...

Page 20: ...8 FAStT Host Adapter Installation and User s Guide ...

Page 21: ...ector on the adapter to the device are connected securely Verify that the adapter is installed correctly and fully seated in the expansion slot Check for interference due to nonstandard PCI connectors Verify that all peripheral devices are turned on See Scan Fibre Channel devices on page 28 for information about displaying attached devices System configuration problems To find out if your installa...

Page 22: ...10 FAStT Host Adapter Installation and User s Guide ...

Page 23: ... NT and Windows 2000 16 Adding the Windows NT driver 16 Adding the Windows 2000 driver 17 Updating the Windows NT device driver 17 Updating the Windows 2000 device driver 18 Chapter 6 Installing the Novell NetWare device driver 19 NetWare device driver files and parameters 19 Installing the NetWare 5 1 device driver 19 Copyright IBM Corp 1998 2002 11 ...

Page 24: ...12 FAStT Host Adapter Installation and User s Guide ...

Page 25: ...allation chapters to determine which device driver you want to install Use the following steps if you need to create driver diskettes to support the installation of Novell NetWare version 5 1 Microsoft Windows NT 4 0 or Windows 2000 1 Insert the IBM FAStT Host Adapter Support CD into the CD ROM drive 2 To create the IBM FAStT Host Adapter device driver diskette For Windows NT 4 at the command prom...

Page 26: ...14 FAStT Host Adapter Installation and User s Guide ...

Page 27: ...n script for initial Windows NT text setup QLOGIC Identification file for Windows NT setup program NT OEMSETUP INF Driver installation script for the Windows NT setup program NT QL2200 SYS Windows NT 4 0 device driver NT README TXT Helpful hints about the Windows NT device driver NT RELEASE TXT History of release fixes The following files are provided on the IBM FAStT Host Adapter driver diskette ...

Page 28: ...ure Adding the Windows NT driver Perform the following steps to add the Windows NT device driver to a previously installed Windows NT 4 0 system 1 On your desktop click My Computer Control Panel SCSI Adapters 2 Click the Drivers tab and click Add 3 Select QLogic from the list of manufacturers and click Have Disk 4 Insert the IBM FAStT Host Adapter driver diskette you created for Windows NT At the ...

Page 29: ...ing Windows NT device driver with an updated version 1 Open a DOS command prompt 2 Change the current directory to the Windows NT device driver directory For example type CD WINNT SYSTEM32 DRIVERS 3 Make a backup copy of the old device driver You can copy the file into the same directory with a SAV extension indicating that it is the saved file For example type copy QL22 SYS QL22 SAV 4 Insert the ...

Page 30: ...ed version 1 Click Start Settings System Hardware Device Manager SCSI and RAID Controllers 2 Select the QLogic adapter you want to update 3 Click on the adapter and select Properties 4 Select the Driver tab 5 Click the Update driver button and follow the instructions that display in the window 18 FAStT Host Adapter Installation and User s Guide ...

Page 31: ...nstalls the device driver for each adapter individually This parameter is mandatory if you have more than one adapter LUN Enables support for multiple LUN logical unit number devices This parameter is optional Installing the NetWare 5 1 device driver The QL2200 HAM device driver might not be compatible with NetWare versions earlier than 5 1 Note You can enter the LOAD command lines in your NetWare...

Page 32: ...etting QL2200 2200F adapter LOAD QL22 HAM SLOT X Replace the X in the load line example with the slot identification number of the slot in which the adapter is installed 5 If you are attaching multiple LUN devices such as tape changers add the LUN switch to the LOAD line For example type LOAD QL22 HAM SLOT X LUN 20 FAStT Host Adapter Installation and User s Guide ...

Page 33: ...port 34 Hardware service and support 34 Appendix D Warranty information 35 Warranty period 35 Problem determination 35 Warranty service and support 36 International Warranty Service 37 Purchasing additional services 37 IBM Statement of Limited Warranty 38 Part 1 General Terms 38 Part 2 Country unique Terms 40 Appendix E Notices 47 Edition Notice 47 Trademarks 48 Electronic emission notices 48 Fede...

Page 34: ...22 FAStT Host Adapter Installation and User s Guide ...

Page 35: ...nel devices on page 28 you will be prompted for the IBM FAStT Host Adapter serial number Fast UTIL options This section describes the Fast UTIL options Configuration settings This is the first option on the Fast UTIL Options menu These settings configure the Fibre Channel FC devices and the IBM FAStT Host Adapter to which they are attached Host adapter settings You can access this option from the ...

Page 36: ...m which you want to start up boot When this option is set to Disabled the Boot ID and Boot LUN parameters have no effect Note This option applies only to disk devices it does not apply to CD ROMs tape drives and other nondisk devices Adapter hard ID settings You can access this option from the Configuration Settings menu It forces the IBM FAStT Host Adapter to use the selected hard ID 0 125 Restor...

Page 37: ...e driver initiates a global LIP reset to clear the target device reservations When this option is set to No the device driver initiates a global LIP reset with full login The default is No Enable LIP full login Instructs the ISP chip to log in to all ports after any LIP The default is Yes Enable target reset Enables the drivers to issue a Target Reset command to all devices on the loop when a SCSI...

Page 38: ...ory as the system powers down The default is No Disable database load When this option is set to Enabled the device database is read from the Registry during driver initialization When this option is set to Disabled the device database is created dynamically during device driver initialization The default is No Note This option usually applies to the Windows NT and Windows 2000 operating environme...

Page 39: ...operation mode 0 1 2 3 4 0 Connection options 0 1 2 3 3 NonParticipating hard ID Enabled or Disabled Disabled Class 2 service Enabled or Disabled Disabled ACK0 Enabled or Disabled Disabled Fibre Channel tape support Enabled or Disabled Disabled Fibre Channel confirm Enabled or Disabled Disabled Command reference number Enabled or Disabled Disabled Read transfer ready Enabled or Disabled Disabled R...

Page 40: ...to limit the wait time for accumulating multiple responses For example if this field is 8 the time limit is 800 microseconds The default is 0 Interrupt delay timer Contains the value in 100 microsecond increments used by a timer to set the wait time between accessing DMA a set of handles and generating an interrupt The default is 0 Table 5 Connection options Option Type of connection 0 Loop only 1...

Page 41: ...Select host adapter Use this option to select a specific adapter if you have multiple adapters in your system Appendix A Fast UTIL 29 ...

Page 42: ...30 FAStT Host Adapter Installation and User s Guide ...

Page 43: ...rotocols Supports point to point fabric connection F Port Fabric Login Supports FCAL public loop profile FL Port Login Supports Fibre Channel services class 2 and 3 FCP SCSI initiator and target operation Full duplex operation Processor Single chip design that includes a RISC processor Fibre Channel protocol manager PCI DMA controller and 1 gigabit transceivers Host data transfer 64 bit bus master...

Page 44: ...ion as measured in a TPCC benchmark Operation system support for Windows NT version 4 Windows 2000 version 1 and NetWare version 5 1 Worldwide agency compliance as defined for IBM xSeries products 100 Plug and Play compatibility with our existing FAStT Fibre Channel RAID Controller 32 FAStT Host Adapter Installation and User s Guide ...

Page 45: ...ations that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for t...

Page 46: ...n forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm...

Page 47: ...m com servers support machine_warranties contains a worldwide overview of the IBM Statement of Limited Warranty for IBM Machines a glossary of terms used in the Statement of Limited Warranty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format PDF Machine IBM FAStT Hos...

Page 48: ...y IBM hardware under warranty trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In those instances IBM will make Engineering Changes ECs available that apply to your hardware Cu...

Page 49: ...e service or parts might not be available in all countries and regions Service centers in certain countries or regions might not be able to service all models of a particular machine type In addition some countries or regions might have fees and restrictions that apply at the time of service To determine whether your system is eligible for IWS go to http www ibm com pc support and click Warranty l...

Page 50: ...Installation unless IBM or your reseller informs you otherwise If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or e...

Page 51: ...ernal Code updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in goo...

Page 52: ...his item the term Machine includes Machine Code and Licensed Internal Code This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR ...

Page 53: ...he supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the S...

Page 54: ...2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty IBM s liability will be limited to the charge paid ...

Page 55: ...EMEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machin...

Page 56: ... Uganda United Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts and 5 in Greece Israel Italy Portugal and Spain any legal claim arising out of this Statement will be brought before and finally settled by the competent court of Athens ...

Page 57: ... of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to 125 percent of the charges if recurring the ...

Page 58: ...m IBM UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the clai...

Page 59: ...PLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorpora...

Page 60: ...d in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expen...

Page 61: ...oduct is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has be...

Page 62: ...Japanese Voluntary Control Council for Interference VCCI statement 50 FAStT Host Adapter Installation and User s Guide ...

Page 63: ...nel adapter features 3 what is it 3 files Novell NetWare device driver 19 G getting help and technical assistance 33 H handling static sensitive devices 5 hardware installation 1 help and technical assistance getting 33 I installing Novell NetWare device driver 19 the FAStT Host Adapter 5 Windows NT and Windows 2000 device drivers 15 N notices electronic emission 48 in this book x product 47 safet...

Page 64: ...ows NT device driver 17 W what you need for the adapter installation 5 Windows 2000 device driver adding to a previously installed system 17 updating 18 Windows NT and Windows 2000 device drivers installing 15 Windows NT device driver adding to a previously installed system 16 updating 17 52 FAStT Host Adapter Installation and User s Guide ...

Page 65: ......

Page 66: ...IBM Part Number 59P5712 Printed in U S A 59P5712 ...

Reviews: