IBM 5U92 Manual Download

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Sending your comments

Your feedback is important in helping to provide the most accurate and highest-quality information.
To submit any comments, send your comments by email to ibmkc@us.ibm.com. Include the following

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• Exact publication title and version.
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How to get information, help, and technical assistance

If you need help, service, technical assistance, or want more information about IBM products, you can

find a wide variety of sources available from IBM to assist you.
In the IBM Spectrum Virtualize for Public Cloud solution, the cloud provider is responsible for providing

the infrastructure, network components and storage, as well as support and assistance for this part of the

solution. The cloud user or any involved third party is responsible for deploying and configuring the

solution from the network layer up to the OS and the software installed. IBM Systems support is

responsible for providing support and assistance with the IBM Spectrum Virtualize for Public Cloud

application.

Information

IBM maintains pages on the web where you can get information about IBM products and fee services,

product implementation and usage assistance, break and fix service support, and the latest technical

information. For more information, refer to this table.

Table 1. IBM websites for help, services, and information
Website

Address

IBM home page

http://www.ibm.com

Directory of worldwide contacts

http://www.ibm.com/planetwide

Support for products

www.ibm.com/support

Support for IBM Cloud

https://www.ibm.com/cloud/support

Note: Available services, telephone numbers, and web links are subject to change without notice.

Help and service

Before you call for support, be sure to have your IBM Customer Number available. If you are in the US or

Canada, you can call 1 (800) IBM SERV for help and service. From other parts of the world, see http://

www.ibm.com/planetwide for the number that you can call.
Before you call for support, be sure to have your IBM Customer Number, component ID , and your country

code available. If you are in the US or Canada, you can call 1 (800) IBM SERV for help and service. From

other parts of the world, see http://www.ibm.com/planetwide for the number that you can call.
When you call from the US or Canada, choose the storage option. The agent decides where to route your

call, to either storage software or storage hardware, depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the software option when you

call for assistance. When you call IBM to service the product, IBM provides support only for issues with

the IBM Cloud Object Storage System

™

software.

If you call from somewhere other than the US or Canada, you must choose the software or hardware

option when you call for assistance. Choose the software option if you are uncertain if the problem

xxvi IBM Cloud Object Storage System

™

Version 3.15.6: J15 Appliance Manual