IBM 5U92 Manual Download

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involves the software or hardware. Choose the hardware option only if you are certain the problem solely

involves the IBM Cloud Object Storage System

™

hardware. When you call IBM to service the product,

follow these guidelines for the software and hardware option:
Software option

Identify the IBM Cloud Object Storage System

™

product as your product and supply your customer

number as proof of purchase. The customer number is a 7-digit number (0000000 - 9999999)

assigned by IBM when the product is purchased. Your customer number might be on the customer

information worksheet or on the invoice from your storage purchase. If asked for an operating system,

use Storage.

Hardware option

Provide the serial number and appropriate 4-digit machine type.

In the US and Canada, hardware service and support can be extended to 24 x 7 on the same day. The

base warranty is 9x5 on the next business day.
Warranty coverage is 24 x 7 on the same day.
In the US and Canada, service and support can be extended to 24 x 7 on the same day. The base warranty

is 9x5 on the next business day.

Getting help online

You can find information about products, solutions, partners, and support on the IBM website.
To find up-to-date information about products, services, and partners, visit the IBM website at

www.ibm.com/support.

Before you call

Make sure that you take steps to try to solve the problem yourself before you call. Some suggestions for

resolving the problem before you call IBM Support include:
• Check all cables to make sure that they are connected.
• Check all power switches to make sure that the system and optional devices are turned on.
• Use the troubleshooting information in your system documentation. The troubleshooting section of IBM

Knowledge Center contains procedures to help you diagnose problems.

• Write down the machine type and model (MTM) and the serial number of the machine with the problem.

IBM uses this information to engage the appropriate support team.

• Check for any obvious hardware errors, and check IBM's support website for any known issues. If any

hardware problems exist, resolve the hardware problems first before you contact IBM Support.

• Check for obvious software errors and check for known issues. Resolve any software issues.
• Go to the IBM Support website at www.ibm.com/support to check for technical information, hints, tips,

and new device drivers or to submit a request for information.

• Go to the IBM Cloud Support website at https://www.ibm.com/cloud/support, or the IBM Support

website at www.ibm.com/support to check for technical information, hints, tips, or to submit a request

for information.

Using the documentation

Information about your IBM storage system is available in the documentation that is available on this

Knowledge Center and on the IBM support website.
That documentation includes online documents, readme files, and help files in addition to the Knowledge

Center. See the troubleshooting information for diagnostic instructions. The troubleshooting procedure

might require you to download updated software. IBM maintains pages on the web where you can get the

latest technical information and download updates. To access this information, go to www.ibm.com/

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