Other diagnostic programs
Your computer contains diagnostic programs designed specifically for the Windows
operating environment. Because these diagnostics work with the operating system,
they test hardware and analyze certain software components. These diagnostic
programs are especially useful for isolating operating system and device driver
problems.
Do the following to use PC-Doctor for Windows:
1. On the Windows desktop, click
Start
→
PC-Doctor
.
2. Follow the instructions on the screen. Help is available online.
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important
If diagnostic error messages are displayed that are not listed in the following
tables, make sure that your system has the latest levels of BIOS code and
diagnostics installed.
See “Starting the diagnostic programs” on page 87 to test the computer. If you have
run the diagnostic test programs or if running the tests does not detect the problem,
call for service.
Chapter 6. Solving problems
93
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