Before You Call for Service
Many computer problems can be solved without outside assistance, by
using the online help or by looking in the online or printed documentation
that comes with your computer or software. Also, be sure to read the
information in any README files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations
of error messages. The documentation that comes with your computer also
contains information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to
the POST error-message charts in your hardware documentation. If you do
not receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.
If you suspect a software problem, consult the documentation (including
README files) for the operating system or application program.
Getting Customer Support and Service
Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.
Using Electronic Support Services
If you have a modem, you can get help from several popular services.
Bulletin boards and online information services provide assistance through
question-and-answer message areas, live chat rooms, searchable databases,
and more.
Technical information is available on a wide range of topics, such as:
Hardware setup and configuration
Preinstalled software
OS/2, DOS, and Windows
Networking
Communications
Multimedia
In addition, the latest device driver updates are available.
Chapter 9. Getting Help, Service, and Information
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