Getting Help by Telephone
During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter. Expert technical-support representatives are
available to assist you with questions you might have on the following:
Setting up your computer and IBM monitor
Installing and setting up IBM options purchased from IBM or an IBM reseller
30-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service
provides assistance for:
Setting up your network operating system
Installing and configuring interface cards
Installing and configuring network adapters
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
4
Country
Telephone number
Austria
Österreich
1-546 585 075
Belgium - Dutch
Belgie
02-717-2504
Belgium - French
Belgique
02-717-2503
4
Response time will vary depending on the number and complexity of incoming calls.
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Z Pro User Guide
Summary of Contents for 686536U - IntelliStation Z - Pro 6865
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