IBM 7042-CR6, Troubleshooting, Service, And Support

Page 1: ...Power Systems Troubleshooting service and support using SDMC...

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Page 3: ...Power Systems Troubleshooting service and support using SDMC...

Page 4: ...he IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Systems Director Management Console Version 6 Release 730 and to all subsequent releases and modifications until other...

Page 5: ...r 22 Testing the SDMC disk drive 22 Testing the SDMC DVD ROM drive 23 Testing the SDMC display 25 Replacing a Systems Director Management Console 25 Verifying that your Systems Director Management Con...

Page 6: ...roups associated with a contact 38 Delete contact information 39 Set a default contact 39 Authorizing User 39 Service and Support Manager Getting Started wizard 40 Updating the Systems Director Manage...

Page 7: ...the publications package shipped with the product The booklet contains the safety information in your national language with references to the U S English source Before using a U S English publicatio...

Page 8: ...ent that will be attached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fir...

Page 9: ...e customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed t...

Page 10: ...can support the weight of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760...

Page 11: ...This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information v Do not remove...

Page 12: ...and cabling information for NEBS Network Equipment Building System GR 1089 CORE The following comments apply to the IBM servers that have been designated as conforming to NEBS Network Equipment Buildi...

Page 13: ...o know as error codes that pertain to the function of the SDMC can be found in System reference codes Cxxx Hxxx SDMC connection error codes are 6 digits in length and begin with a 0 All other SDMC err...

Page 14: ...ST beep codes Error code format v Sector disk drive scanning procedure To scan your SDMC hard disk drive perform the following steps 1 Power off the SDMC 2 Power on the SDMC 3 As the SDMC is rebooting...

Page 15: ...and off the Systems Director Management Console and system on page 14 before proceeding with any of the removal procedures v The system board adapters memory modules and processor modules can be damag...

Page 16: ...irector Management Console link at the top of the welcome page to download and install updates from IBM Fix Central If SDMC is not connected to the Internet you can copy the update files manually to y...

Page 17: ...Service Support guide Then click the Go icon 8 Click on the link that appears below Service Support guide 9 Click on the file link number listed below File link The file for the hardware maintenance...

Page 18: ...ed only by an authorized service provider 2 Customer replaceable units CRUs can be replaced by the customer Definitions of tier 1 and tier 2 CRUs for this model SDMC follow Figure 1 Model 7042 CR6 par...

Page 19: ...DDR3 1333 RDIMM 49Y1443 5 Memory 4 GB dual rank DDR3 1333 RDIMM 1 35V models C2x and H2x 49Y1412 5 Memory 4 GB dual rank DDR3 1333 RDIMM models A2x B2x D2x G2x F2x J2x M2x and N2x 49Y1445 5 Memory 8...

Page 20: ...2 26 Microprocessor 1 86 GHz 40W 69Y0783 26 Microprocessor 2 13 GHz 40W model C2x 59Y3691 26 Microprocessor 2 13 GHz 80W model A2x 46D1270 26 Microprocessor 2 26 GHz 80W model B2x 69Y0782 26 Microproc...

Page 21: ...profile models J2x and M2x 43V6939 Bracket assembly rear I O 43V6938 SAS adapter retainer 49Y4852 ServeRAID MR10i adapter 43W4297 ServeRAID M5015 adapter models J2x and M2x 46M0851 ServeRAID M5014 ad...

Page 22: ...t have the specific character set designed for each language installed on your SDMC Keyboard country and region code FRU CRU part number U S English 10N6956 Arabic 10N6984 Belgian French 89P8302 Belgi...

Page 23: ...fied cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts v For un...

Page 24: ...stan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Gui...

Page 25: ...ou want to restore 4 Select a restore option 5 Click OK Correcting a connection problem between the Systems Director Management Console and a server Learn how to correct a connection problem between t...

Page 26: ...he SDMC checks to see which servers are available and communicating with the console To ensure that each server is available before you power on the SDMC servers must be in standby mode or actively op...

Page 27: ...ormally and can cause data loss 1 In the contents area select the server 2 Select Actions Operations Power Off Follow any additional on screen instructions 3 Continue with Remove the power cords Insta...

Page 28: ...ed Complete the configuration steps 7 After the configuration is complete the SDMC appliance restarts You can now access SDMC either locally by using the window manager or remotely by using a browser...

Page 29: ...profile data of a virtual server To back up the profile data of a virtual server you must be a member of one of the following roles v Super administrator v Service representative To back up the profi...

Page 30: ...s when installing moving or opening covers on this product or attached devices To Disconnect 1 Turn off everything unless instructed otherwise 2 Remove the power cords from the outlets 3 Remove the si...

Page 31: ...gnostic tests detected an error For PC hardware maintenance manuals to help isolate the problem to a failing part see Equivalent maintenance information for the SDMC PC on page 1 Problems understandin...

Page 32: ...r the SDMC PC on page 1 4 When the problem is repaired or if the problem cannot be isolated continue with Step 4 SDMC problem determination Step 3 SDMC problem determination Attention This step requir...

Page 33: ...the SDMC diagnostic information follow the procedures in Systems Director Management Console diagnostics on page 1 Performing system unit testing by using PC Doctor This section provides information...

Page 34: ...Ethernet cable with the correct pinout Then go to step 1 v Yes Go to step 5 5 Is the Ethernet cable the correct pinout There are two types of Ethernet cables in use which are distinguished by differe...

Page 35: ...e PC hardware maintenance manual See Equivalent maintenance information for the SDMC PC on page 1 to access the hardware maintenance manual for your SDMC personal computer model 4 If you exchanged the...

Page 36: ...ew media v No The original media was defective This ends the procedure v Yes Continue with the next step 10 Verify the following settings v All DVD ROM drive data and power cables are secure v The DVD...

Page 37: ...d with the display When the test and repair are complete continue with step 6 5 Verify the repair by using the information in Performing system unit testing by using PC Doctor on page 21 Select System...

Page 38: ...use on a public network only where the SDMC is not set up as DHCP server and managed servers use static IP addresses If a system administrator previously assigned an IP address to the system through...

Page 39: ...identified and removed from this list If there are no IP addresses remaining in the list that contains the lssyconn r all output the SDMC DHCP server has assigned all of the system IP addresses and th...

Page 40: ...Not Available state If you have a new system a new SDMC or have moved your system to a different SDMC see Correcting a connection problem between the Systems Director Management Console and a server...

Page 41: ...to ping the failing system Then choose from the following options v If the ping is successful replace the cables the way they were and correct the network problem After the network problem is resolved...

Page 42: ...If the automatic call support function is not enabled contact your next level of support or your hardware service provider Correcting a Failed Authentication or Not Available state for a server The N...

Page 43: ...iles and performance management data to IBM support v Collects and securely transmits scheduled system inventory and diagnostic support files to an IBM database This inventory information is available...

Page 44: ...and work with serviceable problems complete the following steps 1 From the main Service and Support Manager page click Serviceable Problems within the Electronic Services Links area Tip The Serviceabl...

Page 45: ...e FRU type 6 Select the location code for a specific FRU 7 Click Add to add the FRU location to Pending Actions 8 Click Launch Procedure to begin replacing the FRUs listed in Pending Actions 9 Click F...

Page 46: ...identified in Pending Actions to the selected system 6 Click Finish when you have completed the enclosure installation process Adding or removing FRU Use this task to install a new field replaceable...

Page 47: ...ons Service and Support FSP Failover 3 Select one of the following options v Setup to enable or disable FSP Failover on a managed server with more than one FSP v Initiate to initiate FSP Failover cont...

Page 48: ...criteria when using the snap command Contact the IBM service provider for more details on which options are appropriate to use in your current environment v Sosreport Monitored systems running Red Ha...

Page 49: ...iate the support file with an existing service request or submit the support file without an associated serviceable request 4 Click OK to submit Managing Systems call home Learn how to enable or disab...

Page 50: ...ne set of contact information associated with it at a time b To associate the systems or groups with the contact information click Add c To remove systems or groups from being associated with this con...

Page 51: ...not delete the contact information of the person designated as the default contact person If you want to delete the contact information of the current default contact person you must first designate a...

Page 52: ...Started Wizard Follow the instructions in the wizard to configure call home Updating the Systems Director Management Console To install updates on IBM Systems Director Management Console SDMC click U...

Page 53: ...and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to websites not owned by the manufacturer are provided...

Page 54: ...ying on such data in sensitive or critical operations Users should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related softwar...

Page 55: ...2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Compliance Statement This Class A digital apparatus complies with Canadia...

Page 56: ...gy Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmo...

Page 57: ...Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsst...

Page 58: ...u f hren Verantwortlich f r die Einhaltung der EMV Vorschriften ist der Hersteller International Business Machines Corp New Orchard Road Armonk New York 10504 Tel 914 499 1900 Der verantwortliche Ansp...

Page 59: ...complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received inc...

Page 60: ...ation Technology Industries Association JEITA Confirmed Harmonics Guideline with Modifications products greater than 20 A per phase IBM Taiwan Contact Information Electromagnetic Interference EMI Stat...

Page 61: ...International Business Machines Corp New Orchard Road Armonk New York 10504 Tel 914 499 1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist IBM Deutschland GmbH Technical Regulatio...

Page 62: ...this information except in full compliance with all applicable laws and regulations including all United States export laws and regulations IBM MAKES NO GUARANTEE ABOUT THE CONTENT OF THESE PUBLICATI...

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Page 64: ...Printed in USA...