4.
Click
Actions
>
Service and Support
>
Submit service request
.
5.
Enter a brief description of your problem in the
Problem description
input field, enter the problem
details in the
Problem details
input field, and then click
Submit
.
To test problem reporting, perform the following steps:
1.
In the navigation area, click
Navigate Resources
.
2.
In the contents area, click
Service and Support Groups
. On the
Service and Support Groups
page,
click
Monitored Systems
.
3.
In the contents area, select the server for which you want to create a test serviceable event.
4.
Click
Actions
>
Service and Support
>
Send a Test Service Request to IBM
.
5.
Select the option
Run now
or
Schedule
. If you select
Schedule
, enter the values for
Time
,
Date
and
Frequency
. The problems are reported to the service provider for the SDMC. You can set options to
notify the user on email about the completion status of the service request job under
Notification
.
Also, you can set advanced options for system time, unavailable systems, and maximum job instances
in history under
Options
.
Managing serviceable problems by using Service and Support
Manager
Use the steps in this topic to view and work with serviceable problems on your monitored systems.
The Problem Reporting area on the main Service and Support Manager page provides a pie chart of all
problems currently open on your monitored endpoint systems. To view and work with serviceable
problems, complete the following steps:
1.
From the main Service and Support Manager page, click
Serviceable Problems
within the
Electronic
Services Links
area.
Tip:
The Serviceable Problems link displays a filtered list of only those problems associated with
systems that are monitored by Service and Support Manager.
2.
Click the problem listed in the
Name
column that you want to work with. This step displays the
properties of the selected problem.
Reference Code History
Learn about how to view the reference code history and use that information for general diagnostic,
troubleshooting, and debugging of managed servers and virtual servers.
Reference codes provide general diagnostic, troubleshooting, and debugging information.
To view a history of reference codes, complete the following steps:
1.
a.
On the
Welcome
page, under the
Resources
tab, select the server.
b.
Click
Actions
>
Service and Support
>
Reference Code History
.
c.
Enter the number of codes to retrieve from the history in the
View History
field and select
Go
.
d.
To view the details of a specific reference code, select and click the reference code. An explanation
of the reference code and the response required to resolve the problem is displayed
e.
Complete the steps listed under
Response
to resolve the problem that is indicated by the reference
code.
Control Panel Functions
Learn about how to display the available virtual control panel functions for the managed server.
1.
On the
Welcome
page, under the
Resources
tab, select the server.
32
Troubleshooting, service, and support using SDMC
Summary of Contents for 7042-CR6
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